topic Sudden disconnect of all cameras, can't find them again in Arlo Pro 2

Sudden disconnect of all cameras, can't find them again

Pergutr — Tue, 27 Feb 2024 00:13:03 GMT

Hi.

I have 3 arlo pro 2 and 1 arlo go connected to my base.

At around 1200 yesterday all pro 2s disconnected uncluding base station but the arlo go was still working.

I tried these things to solve the problem;

* Uninstall and install the app including removing the cameras.

* Restart the base station.

* Factory reset the base station (this made it work again).

When I try to add the pro 2s again it just doesn't find them.

I tried to factory reset (holding button for 15sec according to arlo) the cameras without any luck.

I have not made any changes to my internet provider or router.

Re: Sudden disconnect of all cameras, can't find them again

jguerdat — Tue, 27 Feb 2024 14:46:45 GMT

The Go does not connect to your base station - it only uses cell service. The Go 2 can connect to a base or hub but I'm not sure whether it will to your specific base.

Use the following FAQ for all the Pro 2 cameras, being sure to follow all steps, including removing the cameras from your account, carefully. Also, note that the only reset of the Pro 2 cameras is by reinserting the battery - using the sync button only works on the newer cameras:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera