topic Re: Push Notifications to an edge browser are not working. in Arlo Pro 2

Push Notifications to an edge browser are not working.

gpmike — Wed, 31 Jan 2024 21:56:23 GMT

1. Logged in using 2-step verification, check trusted browser

2. Under SETTINGS > NOTIFICATIONS > click ENABLE DESKTOP NOTIFICATIONS

3. Under notifications THIS BROWSER appears.

4. Log out

5 .Log in

6. Result: Under notifications THIS BROWSER has been removed

Why?

Controller:

HW Version VMB4000R3

Serial number 4R058A7AB3D0B

Firmware 1.12.0.1_27940

Cameras:

HW version H3

Serial number 5TF18A71CCEE6 (Back)

Serial number 5TF18A7NCB497 (Front)

Firmware 1.125.11.4_29092

Night Vision ==ON

Both cameras mounted outside

Both cameras on battery

Browser: Edge

Re: Push Notifications to an edge browser are not working.

BrookeN — Tue, 06 Feb 2024 16:20:09 GMT

Are you still seeing this same behavior?

Re: Push Notifications to an edge browser are not working.

gpmike — Wed, 07 Feb 2024 21:10:17 GMT

After clicking Enable Desktop Notifications > "Current Browser" appears

Log out

"Current Browser" is gone.

Re: Push Notifications to an edge browser are not working.

gpmike — Wed, 14 Feb 2024 21:09:40 GMT

Unclear to me why Arlo would cease email notification when push notifications to browsers do not work.

Re: Push Notifications to an edge browser are not working.

BrookeN — Wed, 14 Feb 2024 21:13:05 GMT

Thank you for sharing the behavior you are experiencing with edge browser not getting notifications. The development team is currently looking into it. We will update the community when we have more information.

Re: Push Notifications to an edge browser are not working.

gpmike — Wed, 14 Feb 2024 21:15:37 GMT

Thank you.

Re: Push Notifications to an edge browser are not working.

BrookeN — Thu, 15 Feb 2024 16:33:33 GMT

Go to Settings->Cookies and Site Permissions->Manage and Delete Cookies and site data->Toggle On allow sites to save and read cookie data
Go to Settings->Privacy Search and Services->Clear Browsing Data-> Cookes and other site data->Make sure that is Toggled OFF. But if it's ON make sure to add my.arlo.com under Don't clear

Re: Push Notifications to an edge browser are not working.

gpmike — Sun, 18 Feb 2024 18:34:58 GMT

Please keep in mind I do not close the browser between setting ENABLE DESKTOP NOTIFICATIONS and doing the subsequent Log Out then Log In. But here is that information:

These items are deleted upon browser close:

Browsing history

6 items. Includes autocompletions in the address bar.

Download history

None

Cookies and other site data

From 883 sites

Cached images and files

These cookie permissions I added for Arlo NOT to be cleared upon browser close:

arlo.com

myarlo.com

myapi.arlo.com

ocapi-app.arlo.com

Thus these are the cookies persevered for Arlo after browser close:

arlo.com

0 bytes • 29 cookies

arlo.com

0 bytes • 26 cookies

my.arlo.com

0 bytes • 2 cookies

ocapi-app.arlo.com

0 bytes • 1 cookie

Re: Push Notifications to an edge browser are not working.

BrookeN — Wed, 28 Feb 2024 17:06:44 GMT

I have escalated your ticket. Support staff should be reaching out to you via email.