topic Re: Don't see my old Arlo systems' new granted accesses in my brand new Arlo account. in Arlo Pro 2

Don't see my old Arlo systems' new granted accesses in my brand new Arlo account.

ant — Sat, 27 Jan 2024 20:34:32 GMT

I just signed up for a brand new Arlo account. Wow, it looks very different in both iOS app and web site compared to my old original Arlo and Pro 2 accounts (2015 and 2018).

Anyways, I granted and accepted both of the old Arlo systems' accesses for this brand new account. However, these old Arlo systems do not show up in the new Arlo account after granting access. What's wrong? 😞

Thank you for reading and hopefully answering soon. 🙂

Re: Don't see my old Arlo systems' new granted accesses in my brand new Arlo account.

StephenB — Sat, 27 Jan 2024 21:02:25 GMT

@ant wrote:

Anyways, I granted and accepted both of the old Arlo systems' accesses for this brand new account. However, these old Arlo systems do not show up in the new Arlo account after granting access. What's wrong? 😞

Are the old accounts still showing "Library"? If they are, you need to migrate them to "Feed". The hack which does that is to go into "Add Device" and start to add a Pro 5s camera. That will fail, since you don't have one. But before that happens the workflow will migrate the account to "Feed".

There is no way to migrate back though.

Re: Don't see my old Arlo systems' new granted accesses in my brand new Arlo account.

ant — Sat, 27 Jan 2024 21:08:45 GMT

Yes, the old accounts have Library. Hmm, I'm scared to migrate over to the new design because it might be worse than the old one. 😕 Is Arlo going to force all old accounts to the new redesign soon?

Re: Don't see my old Arlo systems' new granted accesses in my brand new Arlo account.

StephenB — Sat, 27 Jan 2024 21:12:06 GMT

@ant wrote:

Is Arlo going to force all old accounts to the new redesign soon?

No idea when that will happen, but they will end up migrating old accounts at some point.

Re: Don't see my old Arlo systems' new granted accesses in my brand new Arlo account.

ant — Sat, 27 Jan 2024 21:13:35 GMT

Thank you for the quick answers. I will wait then until I'm forced to migrate. Arlo's QA is really bad these days. 😞 Maybe by that forced migration, I will be something else not Arlo.