topic Re: Not receiving email notifications in Arlo Pro 2

Not receiving email notifications

gpmike — Fri, 26 Jan 2024 22:09:51 GMT

There is no EMAIL checkbox per the instructions in the PUSH section.

My Email address is correct.

Was this feature disabled?

Controller:

HW Version VMB4000R3

Serial number 4R058A7AB3D0B

Firmware 1.12.0.1_27940

Cameras:

HW version H3

Serial number 5TF18A71CCEE6 (Back)

Serial number 5TF18A7NCB497 (Front)

Firmware 1.125.11.4_29092

Re: Not receiving email notifications

StephenB — Fri, 26 Jan 2024 22:29:15 GMT

@gpmike wrote:

There is no EMAIL checkbox per the instructions in the PUSH section.

Was this feature disabled?

Yes, Arlo removed it (for all customers) back in mid-November.

Re: Not receiving email notifications

gpmike — Fri, 26 Jan 2024 22:50:54 GMT

Thank you. Pretty much renders Arlo useless for me. Probably requires a subscription and use of a cell

phone. Bummer!

Re: Not receiving email notifications

LenShustek2 — Mon, 29 Jan 2024 15:59:36 GMT

I've had my Arlo cameras for many years. Two nights ago our house was broken into and burglarized, and the cameras caught them on video. But because email notifications were disabled last year without telling us, we didn't find out about it until we came home a day later to find our house had been ransacked.

I'm done with Arlo. Between this and the 30-second (!) time limit to find my phone and respond to two-factor login authentication, it's clear they don't make decisions with the customer in mind.