topic Re: Edge will not play errors. in Arlo Pro 2

Edge will not play errors.

davidrayers — Fri, 12 Jan 2024 22:47:23 GMT

Now paying for the service. Multiple errors will not play on Edge browser.

StephenB — Sat, 13 Jan 2024 13:03:16 GMT

@davidrayers wrote:

Now paying for the service. Multiple errors will not play on Edge browser.

What errors are you seeing?

Does using Chrome resolve them?

Also, can you confirm that the cameras are Pro 2?

davidrayers — Sat, 13 Jan 2024 15:02:57 GMT

Yes cameras are Pro 2. Will work in Firefox. Error video will not play in this browser. About 20% error rate.

StephenB — Sat, 13 Jan 2024 15:32:48 GMT

@davidrayers wrote:

Yes cameras are Pro 2. Will work in Firefox. Error video will not play in this browser. About 20% error rate.

Are you talking about livestreaming? Or are you talking about playing a recording?

What error are you getting? (consider posting a screenshot)

davidrayers — Sun, 14 Jan 2024 20:41:23 GMT

Watching a recording.

Error message:

This video is not able to play in your browser. Please download to view.

StephenB — Sun, 14 Jan 2024 20:42:34 GMT

@davidrayers wrote:

Watching a recording.

Error message:

This video is not able to play in your browser. Please download to view.

When you do that, are you seeing any artifacts in the video?

davidrayers — Mon, 15 Jan 2024 19:54:24 GMT

When downloaded the video plays normally with no artifacts.

ShayneS — Thu, 18 Jan 2024 21:54:52 GMT

Do you have any issues with another computer with the same browser?

davidrayers — Fri, 19 Jan 2024 18:13:27 GMT

Sorry only 1 computer in the house.

ShayneS — Mon, 04 Mar 2024 19:15:29 GMT

Can you try removing and reinstalling the browser?