topic Re: User Interface in Arlo Secure App in Arlo Pro 2

User Interface in Arlo Secure App

BStark2003 — Wed, 03 Jan 2024 21:04:47 GMT

I have two Arlo hubs (VMB4540r3 & VMB4000r3) setup on two different properties. I used to be able to geofence both of them but on the older hub the geofencing option has disappeared. Additionally, when I sign on to this older hub, I get an entirely different user interface in spite of accessing both from the same iOS app. The firmware on the older hub is up to date. I'm not sure when this started but I've had this same hub with 3 Arlo Pro 2 cameras for over 5 years. Has anyone experienced loss of geofencing and a suddenly changed user interface?

Re: User Interface in Arlo Secure App

StephenB — Wed, 03 Jan 2024 22:05:48 GMT

@BStark2003 wrote:

Has anyone experienced loss of geofencing and a suddenly changed user interface?

New accounts get the "Feed' interface, and on-boarding new camera models (Pro 5s, Essential Gen2) or the home security system will migrate you from "Library" to "Feed".

I haven't heard any other reports on the interface changing spontaneously.

Re: User Interface in Arlo Secure App

Edinburgh_lad1 — Thu, 04 Jan 2024 01:36:35 GMT

Mine changed after onboarding the first gen video doorbell. I wasn't pleased, but Arlo doesn't give a choice. I'd argue that the new GUI, although in some ways an improvement, in terms of direct storage, it is an unwelcome change.

Re: User Interface in Arlo Secure App

StephenB — Thu, 04 Jan 2024 11:31:39 GMT

@Edinburgh_lad1 wrote:

I'd argue that the new GUI, although in some ways an improvement, in terms of direct storage, it is an unwelcome change.

I agree on both these points.

Re: User Interface in Arlo Secure App

BStark2003 — Thu, 11 Jan 2024 14:05:52 GMT

Thank you for your reply. I would say the UI change was likely a result of adding a camera. As for the disappearance of geofencing, that was my oversight. It's in there but not intuitive to find it. Thanks again.