topic Re: 720 or 1080? in Arlo Pro 2

720 or 1080?

TimboArloMan — Tue, 26 Dec 2023 02:04:48 GMT

Why does the cams settings say 1080 but when I download a vid to my computer it says it's recorded at 720? The quality sure looks like 720, or less.

Re: 720 or 1080?

StephenB — Tue, 26 Dec 2023 11:43:57 GMT

@TimboArloMan wrote:

Why does the cams settings say 1080 but when I download a vid to my computer it says it's recorded at 720?

Can you confirm that this is a Pro 2 (and not a Pro)?

You can check by removing the camera from the shell, and then removing the battery. There is a label inside.
Alternatively, go into the support area of the app, and select the camera. Scroll down to the product ID field. The Pro (720p) will show VMC4030, the Pro 2 (1080p) will show VMC4030P.

Also check that the camera is fully zoomed out (in the video settings). The camera just has digital zoom, and resolution is reduced if you zoom the image in.

Re: 720 or 1080?

TimboArloMan — Tue, 02 Jan 2024 11:34:30 GMT

I can confirm that these are the pro 2.

model.

Re: 720 or 1080?

StephenB — Tue, 02 Jan 2024 13:02:18 GMT

@TimboArloMan wrote:

I can confirm that these are the pro 2.

Did you go into the video settings, and make sure the cameras are zoomed all the way out?

Re: 720 or 1080?

TimboArloMan — Tue, 02 Jan 2024 13:05:16 GMT

I did. None of them are zoomed in. Actually, I didn't know you could zoom in in the app.

Re: 720 or 1080?

StephenB — Tue, 02 Jan 2024 13:30:10 GMT

@TimboArloMan wrote:

I did. None of them are zoomed in.

Then you should be seeing 1080p recordings. How are you checking the resolution of the mp4?

Just to circle back to the model identification... The Pro 2 has a white edge, while the Pro has a black one (as shown in the photo below).