topic Re: Sydney (camera suddenly stops detecting motion) in Arlo Pro 2

Stopped detecting motion

hayleusa — Mon, 11 Dec 2023 21:37:39 GMT

Camera still on line and can get live view but it no longer detects or records motion.

Re: Sydney

DannyBearAgain — Sun, 10 Dec 2023 07:17:40 GMT

When this problem typically occurs on my pro2 I remove the camera battery for 10sec to reset it.

All my battery Cameras have had this issue for years since the last camera update.

They seem do it when I am unhappy so I have been told.

Re: Sydney (camera suddenly stops detecting motion)

Had3nufBS — Sun, 24 Dec 2023 02:20:13 GMT

Oct-Dec 2023 - I have been experiencing the same thing. I have two Pro 2 cameras with AC power supply, normally set to "on" and sensing motion/recording video. Ever since the Arlo's User Interface update and reaching the hardware End-of-Life date, the Pro 2's motion-sensing feature has become intermittent - the cameras work for awhile, and then suddenly - WITHOUT ME CHANGING ANYTHING - both cameras' motion sensing feature turns off by itself (motion badge greyed out on the video screen, but the cameras are still on-line and able to provide live view). This was never a problem for the first few years we owned the cameras, but now it it is a regular occurrence and no explanation has been provided. Resetting the cameras (dismount camera, remove battery, reinsert battery, resynch with base station, re-mount camera) restores motion sensing, but this only appears to be a temporary fix until the next random loss of functionality (about once per month). This is quality of service if UNACCEPTABLE, but I don't think Arlo will be doing anything to fix these problems. I think the only way to end the madness is to abandon Arlo and go with another system.

Re: Sydney (camera suddenly stops detecting motion)

StephenB — Sun, 24 Dec 2023 11:35:38 GMT

@Had3nufBS wrote:

Ever since the Arlo's User Interface update and reaching the hardware End-of-Life date

FYI, the EoL date for the Pro 2 is 1 January 2025. So you haven't reached it yet.

https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

@Had3nufBS wrote:

the Pro 2's motion-sensing feature has become intermittent - the cameras work for awhile, and then suddenly - WITHOUT ME CHANGING ANYTHING - both cameras' motion sensing feature turns off by itself (motion badge greyed out on the video screen, but the cameras are still on-line and able to provide live view).

Does this happen to both cameras at the same time? Or sometimes just one?

Does the motion detection test work when the cameras are in this state?

Can you make a manual recording while livestreaming when the cameras are in this state?

Do you use geofencing? Or scheduling?

Re: Stopped detecting motion

scanlin — Sat, 30 Dec 2023 00:18:22 GMT

Same problem here. After several years my Arlo Pro 2 cameras have stopped sending email notifications of motion. Nothing has changed in my network, cameras, or email setup. Was getting daily alerts (mostly cats) up until Nov 14, 2023. Then nothing after that.

Re: Stopped detecting motion

DannyBearAgain — Sat, 30 Dec 2023 01:21:58 GMT

@scanlin,

It would be great if arlo were to restore the email notifications that stopped working last month.

Re: Stopped detecting motion

StephenB — Sat, 30 Dec 2023 01:23:08 GMT

@scanlin wrote:

After several years my Arlo Pro 2 cameras have stopped sending email notifications of motion.

That's because Arlo removed the email notification feature for all cameras in mid November. So the only option is to use push notifications.

Re: Sydney (camera suddenly stops detecting motion)

hawksboy — Tue, 02 Jan 2024 12:20:35 GMT

Have the same issue and now they appear to have stopped the free cloud storage from 1 Jan 24. Time to also look for other security options.

Re: Sydney (camera suddenly stops detecting motion)

DannyBearAgain — Tue, 02 Jan 2024 20:58:17 GMT

@hawksboy ,

Try making a manual recording to see if the storage is missing.

The 7days free storage service is still active since arlo back tracked that EOL decision.

Also the pro2 is scheduled for EOL from 2025 as arlo pushed it back a year.