topic Re: High capacity battery in Arlo Pro 2 in Arlo Pro 2

High capacity battery in Arlo Pro 2

jsatt — Fri, 09 Jun 2023 13:58:28 GMT

I just installed a pair of these batteries, Amazon.com: FGGHOO Arlo Pro Battery 2-Pack [Upgrade] 3000mAh Replacement Battery Compatible with Arlo Pro/Arlo Pro 2 Camera VMA4400 Li-ion Rechargeable Batteries [ ONLY for Arlo Pro/Pro 2 Camera ] : Electronics, and even after fully charging them the battery status for both cameras shows them at 32% charge. At that charge level they shouldn't last more than a month or two before needing recharging which would be disappointing to say the least. I'm wondering if this low charge level is actually related to the interaction of the batteries and the camera's firmware? Anyone have any knowledge of this issue?

Re: High capacity battery in Arlo Pro 2

JamesC — Fri, 09 Jun 2023 16:40:16 GMT

jsatt,

These batteries are not supported by Arlo and we do not recommend the use of third party accessories as they may not meet the specs and requirements to work with Arlo products.

I encourage you to purchase an official Arlo branded rechargeable battery as these are designed to meet the desired level of performance.

JamesC

Re: High capacity battery in Arlo Pro 2

glorfnog — Thu, 07 Sep 2023 01:37:13 GMT

I'm having the exact same issue. Arlo Pro system indicates replacement batteries are 32% when fully charged and remain at 32% after many days of recording. I would have purchased Arlo-branded batteries but they aren't even available! Caution to potential future Arlo customers ... your system may be useless after 4 years of use.

Re: High capacity battery in Arlo Pro 2

liberation — Mon, 16 Oct 2023 10:31:15 GMT

James C advises to buy an official Arlo branded rechargeable battery for my Arlo Pro2 Camara. Could you please tell me where Arlo sells these replacement batteries? For my internet search and on the Arlo site there are none available except third party batterys which in my experience is an absolute lottery in finding one that last even 2 months. Most fail after 2 weeks. So please share this information that JamesC has so that clients of Arlo with Pro 2 camaras can maintain their systems. Mine is only 4 years old and the original batteries have died.

Re: High capacity battery in Arlo Pro 2

EdwardNNC — Tue, 24 Oct 2023 04:04:32 GMT

I do not see these batteries for sale anywhere either.

Re: High capacity battery in Arlo Pro 2

glorfnog — Fri, 24 Nov 2023 17:02:33 GMT

James C, where can we purchase the Arlo-branded batteries you suggest we use?

Re: High capacity battery in Arlo Pro 2

UnknownDan — Mon, 27 Nov 2023 12:50:04 GMT

Then provide a 3rd party battery that Arlo would recommend since you have abandoned the Pro 2.

Re: High capacity battery in Arlo Pro 2

liberation — Mon, 27 Nov 2023 23:08:03 GMT

Arlo tells us to only use a Arlo Pro2 replacement camara battery but they are no longer sold by Arlo. Third party batteries don't work or fail to hold their charge. If Arlo thinks that Pro2 camara owners will return to Arlo to buy a new security camara they are mistaken. There is a mandate for manufacturers to make spare parts for electrical appliances available within two years of all model launches, and then for between seven and 10 years after the model is discontinued. When was Pro 2 discontinued? I bought mine 4 years ago which is why I need to replace my batteries. There is a requirement for Arlo to make them available

Re: High capacity battery in Arlo Pro 2

liberation — Mon, 27 Nov 2023 23:35:11 GMT

There is a legal requirement in Europe and the USA to supply spare parts.

If Arlo thinks that Pro2 camara owners will return to Arlo to buy a new security camara set up because they cannot get a replacement battery for their camara they are mistaken.

A company that treats customers this way will loose them and any potential new customers when this behaviour is reviewed.

There is a mandate for manufacturers to make spare parts for electrical appliances available within two years of all model launches, and then for between seven and 10 years after the model is discontinued. Pro 2 was brought out in 2017 and has been discontinued on 1 july 2023 and will be EOL in 2025. I bought mine 2019 which is why I need to replace my batteries. There is a legal requirement for Arlo to make them available

Re: High capacity battery in Arlo Pro 2

Retired_Member — Sun, 03 Dec 2023 03:37:35 GMT

Where can I get replacement batteries?

Re: High capacity battery in Arlo Pro 2

jguerdat — Sun, 03 Dec 2023 14:58:56 GMT

Since Arlo doesn't produce these cameras any more (and hasn't for quite some time), all you can do is use Internet searches to see if any 3rd party replacements can be found. Try to pick ones that aren't the cheapest and have lots of good reviews. If any are available from known manufacturers, try those.

Re: High capacity battery in Arlo Pro 2

UnknownDan — Sun, 03 Dec 2023 22:50:47 GMT

So your sage advice is read questionable reviews on a seemingly infinite supply of cheap batteries.

Re: High capacity battery in Arlo Pro 2

StephenB — Mon, 04 Dec 2023 11:33:43 GMT

@UnknownDan wrote:

So your sage advice is read questionable reviews on a seemingly infinite supply of cheap batteries.

This is a user-user forum, and neither @jguerdat nor I work for Arlo.

If Arlo no longer sells the batteries, then what other option is there????

Re: High capacity battery in Arlo Pro 2

liberation — Mon, 04 Dec 2023 12:26:21 GMT

JamesC calls himself a Community Manager so I presume he does work for Arlo.

He has not replied to our queries about his strange recomendation to only buy Arlo batteries when they are no longer for sale.

Arlo has a legal requirement to supply spare parts for Pro2 camaras for at least 7 years after being discontinued in July 2023.

I propose that Pro2 camara owners inundate Arlo CEO Matthew McRae with emails to support@arlo.co

and remind him that he is failing in his stated aim to

" build trusted, lifelong customer relationships by creating innovative, smart security solutions that deliver an exceptional user experience and bring peace of mind to everyone,"

Re: High capacity battery in Arlo Pro 2

StephenB — Mon, 04 Dec 2023 12:51:24 GMT

@liberation wrote:

JamesC calls himself a Community Manager so I presume he does work for Arlo.

He has not replied to our queries about his strange recomendation to only buy Arlo batteries when they are no longer for sale.

He does work for Arlo.

Though @UnknownDan's reply wasn't directed to him.

@liberation wrote:

Arlo has a legal requirement to supply spare parts for Pro2 camaras for at least 7 years after being discontinued in July 2023.

Laws of course are different in different countries. But googling your statement didn't give me any relevant hits for any country. Can you provide a reference to the law you are talking about???

FWIW, manufacturing ended for the Pro 2 cameras back in 2019, not 2023.

Re: High capacity battery in Arlo Pro 2

UnknownDan — Mon, 04 Dec 2023 13:05:15 GMT

My solution is to continue to generate bad reviews for Arlo. I've tried 2 different types of 3rd party batteries. They are junk, they do not have the capacity to make them a real solution. Amazon is filled with these rebranded crap batteries.

Drop battery support. Drop the 7 day free cloud storage. They're a crap company.

Re: High capacity battery in Arlo Pro 2

TomMac — Mon, 04 Dec 2023 13:48:21 GMT

on amazon

https://www.amazon.com/Arlo-Accessory-Rechargeable-Battery-Compatible/dp/B01LYCMLY5

https://thefirealarmsupplier.us/products/arlo-pro-rechargeable-battery

https://www.ebay.com/itm/175455364665?chn=ps&mkevt=1&mkcid=28

Re: High capacity battery in Arlo Pro 2

liberation — Mon, 04 Dec 2023 14:47:01 GMT

Hello TomMac

The first two links show the Arlo Pro2 batteries as discontinued so not very helpful.

The third is Ebay at a price that is too good to be true and so I'm sorry to say probably isn't genuine.

Re: High capacity battery in Arlo Pro 2

liberation — Mon, 04 Dec 2023 15:09:27 GMT

UK and Europe

Known as ‘right to repair’ laws, the new requirements mandate manufacturers to make spare parts for electrical appliances available within two years of all model launches, and then for between seven and 10 years after the model is discontinued, depending on the type of product.

How long do spare parts have to be available?

Spare parts will have to be available within two years of a product going on sale and must remain available for either seven or ten years after it has been discontinued, depending on the part.

What is California's right to repair law?

However, the California bill stands out in that it requires companies to expand access to repair materials like parts, tools, documentation, and software for a longer period of time. The bill outlines three years for products costing $50 to $99.99 and seven years for products priced at $100 or more.Sep 13, 2023

Arlo now says it's extending EOL dates, with the Pro 2 lineup set to retire in 2025, instead of early 2024. While that's good news for software, things still look rough on the hardware side, and the company notes repair services, refurbishment capabilities, and parts are becoming increasingly limited.Feb 13, 2023

Android Police

Re: High capacity battery in Arlo Pro 2

StephenB — Mon, 04 Dec 2023 22:31:29 GMT

@liberation wrote:

UK and Europe

Known as ‘right to repair’ laws, the new requirements mandate manufacturers to make spare parts for electrical appliances available within two years of all model launches, and then for between seven and 10 years after the model is discontinued, depending on the type of product.

In the info I saw, the EU directive listed several specific classes of devices, but not security cameras. Though I haven't seen anything for the UK.

For instance, section 5 here: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:52023PC0155

Article 5: Obligation to repair Article 5 introduces an obligation for producers to repair defects outside the liability of the seller upon the request of consumers and against a price. In terms of scope, Article 5(1) limits the obligation to repair to goods for which and to the extent reparability requirements are established in Union legal acts listed in Annex II of this Directive. Those goods include product groups covered by reparability requirements under the ecodesign framework, such as household washing machines, household dishwashers, refrigerating appliances and vacuum cleaners.

Later in the document link above, Annex II says

LIST OF UNION LEGAL ACTS

LAYING DOWN REPARABILITY REQUIREMENTS

1. Household washing machines and household washer-dryers according to Commission Regulation (EU) 2019/2023 1

2. Household dishwashers according to Commission Regulation (EU) 2019/2022 2

3. Refrigerating appliances with a direct sales function according to Commission Regulation (EU) 2019/2024 3

4. Refrigerating appliances according to Commission Regulation (EU) 2019/2019 4

5. Electronic displays according to Commission Regulation (EU) 2019/2021 5

6. Welding equipment according to Commission Regulation (EU) 2019/1784 6

7. Vacuum cleaners according to Commission Regulation (EU) 666/2013 7

8. Servers and data storage products according to Commission Regulation (EU) 2019/424 8

9. [Mobile phones, cordless phones and tablets according to Commission Regulation (EU) .../… 9 ]

There are also transitional provisions built into the directive.

In order to allow economic operators to adapt, transitional provisions concerning the application of some Articles of this Directive should be introduced. Thus, the obligations to repair and to provide related information on this obligation should apply to contracts for the provision of repair services after [24 months after the entry into force]. The amendment to Directive (EU) 2019/771 should apply only to sales contracts concluded after [24 months after the entry into force] to ensure legal certainty and to provide sellers with sufficient time to adapt to the amended remedies of repair and replacement.

I understand this to say that the right-to-repair provisions would only apply to products sold 24 months after the directive goes into effect (so products purchased in late 2025 at the earliest).

If you have better information, I'd be interested in seeing it - but probably best shared in a PM, as we getting completely off the original topic.

@liberation wrote:

What is California's right to repair law?

Which goes into effect on 1 July 2024.

It expressly excludes "a product or component of an alarm system", though I haven't looked at the definition cited in the bill.

Probably more importantly it says that

Nothing in this section shall be construed to require a manufacturer to sell service parts if the service parts are no longer provided by the manufacturer

It appears to mostly aimed at leveling the playing field - requiring that unauthorized third parties have equal access to parts, documentation, etc to authorized repair facilities.