topic Re: How do I reconnect an offline camera when I am 3,000km away. in Arlo Pro 2

How do I reconnect an offline camera when I am 3,000km away.

Doug_MacG — Thu, 09 Nov 2023 14:44:07 GMT

I am currently 3,000 km away from my Pro 2 system and I received notification the my cameras are offline. How to I resolve the problem?

Re: How do I reconnect an offline camera when I am 3,000km away.

ShayneS — Fri, 10 Nov 2023 18:31:12 GMT

HI @Doug_MacG

Do you still have your cameras appearing as offline?

Re: How do I reconnect an offline camera when I am 3,000km away.

Doug_MacG — Fri, 10 Nov 2023 22:38:59 GMT

I have since returned home, but they were both offline for 4 plus days.

I would like to solve the issue in case it happens again.

Re: How do I reconnect an offline camera when I am 3,000km away.

Edinburgh_lad1 — Sun, 12 Nov 2023 18:47:41 GMT

Very good idea. I'd like to add my name under this.

Re: How do I reconnect an offline camera when I am 3,000km away.

ShayneS — Tue, 14 Nov 2023 16:28:25 GMT

@Doug_MacG

Do you know if you happen to have an internet outage or power outage in your home/area during this time?

Re: How do I reconnect an offline camera when I am 3,000km away.

Doug_MacG — Tue, 14 Nov 2023 03:02:50 GMT

There were no power outages or internet issues while we were away.

Re: How do I reconnect an offline camera when I am 3,000km away.

ShayneS — Tue, 14 Nov 2023 16:29:54 GMT

@Doug_MacG

Thanks for the update, if it occurs while you are home we can investigate this further. I have seen some users recommend a switch to cycle their power on and off for a given accessory.

Re: How do I reconnect an offline camera when I am 3,000km away.

Doug_MacG — Tue, 14 Nov 2023 18:14:27 GMT

If the system goes down while I'm home it can be fixed.

My question is how do I resolve the issue and re-connect while I'm away.

The system becomes useless and that is not what I want or need. This effectively makes the equipment paper weights.

Re: How do I reconnect an offline camera when I am 3,000km away.

ShayneS — Tue, 14 Nov 2023 18:39:58 GMT

@Doug_MacG

If the base station or Smart Hub is in an offline state, it will need to be manually rebooted if a restart within the app device settings does not resolve the issue.