topic Re: HomeKit Token Reset in Arlo Pro 2

HomeKit Token Reset

John-srq — Thu, 19 Oct 2023 09:09:47 GMT

My VMB4000r3 with Arlo Pro 2’s are stuck in “discovering devices” and I’m unable to get them in HomeKit. Can someone assist? All firmware is up to date. Thanks in advance.

Re: HomeKit Token Reset

BrookeN — Thu, 19 Oct 2023 16:51:34 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

Re: HomeKit Token Reset

John-srq — Fri, 20 Oct 2023 09:44:51 GMT

BrookN - still does not integrate with HomeKit. Followed instructions; twice. Firmware is 1.21.1.0_4302_9611cf3

and iOS 17.0.3 on a dual band Spectrum router. Shows “Devices Found” but just clocks and times out. Any ideas? Thanks.

Re: HomeKit Token Reset

BrookeN — Fri, 20 Oct 2023 15:10:49 GMT

Please try the following:

Setttings>Privacy & Security>Homekit

There you should fine a listing of all the apps that have requested access to HomeKit. Slide the bar left (off) and back to on (right - green). Then go back into HomeKit and check your device(s)

It appears that when you originally authorized the app to HomeKit it generated a certificate (for security purposes). The sliding of this bar off and no seems to regenerate the certificate.

Re: HomeKit Token Reset

John-srq — Fri, 20 Oct 2023 15:57:37 GMT

That too was unsuccessful. Can I remove the VMB4000 from the Arlo Secure App, perform a factory reset and then re-install the base and Pro 2’s to my account? Would that help?

Re: HomeKit Token Reset

BrookeN — Fri, 20 Oct 2023 16:10:23 GMT

Let's try that, I am going to reset the token one more time and then do the steps you mentioned above.

Re: HomeKit Token Reset

John-srq — Fri, 20 Oct 2023 17:42:25 GMT

It worked with the factory reset. Re-syncing the cameras was a pain but all is good. Thanks so much!

Re: HomeKit Token Reset

BrookeN — Fri, 20 Oct 2023 19:04:02 GMT

Perfect, I am glad it worked!

Re: HomeKit Token Reset

tdevitojr — Sun, 22 Oct 2023 18:47:12 GMT

I cannot connect to Homekit with the Same Arlo 2 Pro system. Please resend a token reset to my system for assistance.

Re: HomeKit Token Reset

BrookeN — Mon, 23 Oct 2023 20:00:44 GMT

How do I connect my Arlo device to Apple HomeKit?

Re: HomeKit Token Reset

tdevitojr — Wed, 25 Oct 2023 00:10:25 GMT

Unfortunately, that didn't work. The "discovering devices" portion is now not doing anything once I click on Homekit in the app. Previously, it was just spinning.
For what it's worth, I'm on app version 4.9.1 (6960)

Re: HomeKit Token Reset

BrookeN — Wed, 25 Oct 2023 14:32:31 GMT

I am going to reset the token again. Before resetting up the device, uninstall the app and reinstall it. Then reboot the base station and follow the steps that I sent in the link.

Re: HomeKit Token Reset

tdevitojr — Fri, 27 Oct 2023 11:46:16 GMT

Hi,

I followed your instructions and I’m still getting the Discovering Devices screen after selecting HomeKit and it doesn’t do anything from there.

Re: HomeKit Token Reset

BrookeN — Fri, 27 Oct 2023 14:05:21 GMT

I have reset the token again, however you will need to reset the base station.

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station

Re: HomeKit Token Reset

tdevitojr — Fri, 27 Oct 2023 21:57:58 GMT

That got everything working. Thank you for the help!