topic Re: Base station (VMB4000) records for a day then requires restart to function again. in Arlo Pro 2

Base station (VMB4000) records for a day then requires restart to function again.

thorinman — Sun, 15 Oct 2023 17:02:01 GMT

Equipment:

VMB4000 Base station
5 VMC4030P Arlo Pro 2 Camera

Issue:

Base station records for a day then stops working.
I can log in to alro view device status and make setting changes
Thumbnails show for the cameras for the last recording
Live video is not available for all cameras (Clicking plays says connecting then returns to the old thumbnail)
The restart button in the arlo app does not function/not enabled
Restarting the device physically restores all confections and recording

Troubleshooting

Reset cameras
Created new mode
Factory reset

Background:

I have been battling this issue for several months and it has been getting worse. Initial recording would stop after a week now I am only getting about a day
I have a local USB SSD drive used for local storage that keeps getting corrupted. Currently its still connected but the base station doesn't recognize it is connected.

Thoughts or advice would be greatly appreciated.

Re: Base station (VMB4000) records for a day then requires restart to function again.

thorinman — Sun, 15 Oct 2023 18:16:23 GMT

I just tried to restart the base station from the web page and i get the following error "Your camera is busy and cannot restart"

Re: Base station (VMB4000) records for a day then requires restart to function again.

ShayneS — Tue, 17 Oct 2023 00:10:04 GMT

Hi @thorinman

Are you still experiencing this issue?

Re: Base station (VMB4000) records for a day then requires restart to function again.

thorinman — Tue, 17 Oct 2023 00:13:38 GMT

Yes

Re: Base station (VMB4000) records for a day then requires restart to function again.

thorinman — Wed, 18 Oct 2023 16:49:44 GMT

@ShayneS Do you have any suggestions? I am out of town and have no security system functionality.

Re: Base station (VMB4000) records for a day then requires restart to function again.

ShayneS — Sat, 21 Oct 2023 00:04:48 GMT

@thorinman

To further troubleshoot the device we would likely need someone to be physically present.

Re: Base station (VMB4000) records for a day then requires restart to function again.

thorinman — Sat, 21 Oct 2023 00:08:34 GMT

@ShayneS I will be home tomorrow. What would you suggest to troubleshoot? I already know restarting the base station will resolve the issue for the a day or so.

Re: Base station (VMB4000) records for a day then requires restart to function again.

ShayneS — Sat, 21 Oct 2023 00:17:27 GMT

After re-reading all of your trouble shooting steps and seeing that a factory reset has not resolved the issue, this hardware may be faulty.

I have inquired with my support team and I will provide an update as soon as I can.

Re: Base station (VMB4000) records for a day then requires restart to function again.

thorinman — Thu, 02 Nov 2023 13:42:45 GMT

I finally narrowed the issue down to the ssd drive which kept getting corrupted. I left it plugged in. The base station didn’t show any external storage attached but it clearly was trying to still use it. Once I removed the storage device and restarted the base station, recordings and notifications functioned again. I reconnected the drive and within an hour it was in the same state requiring a restart.

Re: Base station (VMB4000) records for a day then requires restart to function again.

ShayneS — Fri, 03 Nov 2023 16:45:36 GMT

@thorinman Thank you for the update.