topic Re: Arlo wireless firmware update in Arlo Pro 2

Arlo wireless firmware update

lc1100_101 — Mon, 05 Mar 2018 07:16:18 GMT

Setting new arlo system for a relative, got to firmware update needed and it failed several times. Found out the internet speed was too slow to manage it. Put it on my network hoping to do the update, but no prompt for update and worked ok. Back to relative and update still needed.

Until the Internet speed is resolved and improved is there any way I can install Arlo and bypass the update needed? Thanks

Re: Arlo wireless firmware update

brh — Mon, 05 Mar 2018 11:34:18 GMT

@lc1100_101

Did you try updating the firmware manually? In case you haven't seen this article, here is the link:

https://kb.arlo.com/4736/How-do-I-update-my-Arlo-firmware-manually

Brian

Re: Arlo wireless firmware update

lc1100_101 — Mon, 05 Mar 2018 13:52:16 GMT

Thanks Brian for taking time to respond....unfortunately on my network I had no options available to manually update, thought it had updated during connection. I will have to wait for relatives network speed to improve and try again. lc

Re: Arlo wireless firmware update

jguerdat — Mon, 05 Mar 2018 14:31:05 GMT

Try removing the camera from Settings, My Devices, and resync. That should automatically cause the update to happen although low speed may still be the issue.

Re: Arlo wireless firmware update

lc1100_101 — Mon, 05 Mar 2018 16:30:40 GMT

Hi Thanks for the time to respond....tried that and yes speed still too slow; waiting for speed to improve! lc