topic Re: Sandy, Utah USA in Arlo Pro 2

Camera is not working

RB8752 — Wed, 16 Aug 2023 17:47:58 GMT

My camera is not working and battery is fully charged and it is online? What could be wrong?

Re: Sandy, Utah USA

StephenB — Wed, 16 Aug 2023 12:15:43 GMT

@RB8752 wrote:

My camera is not working and battery is fully charged and it is online? What could be wrong?

More details please.

Can you livestream the camera?
Or is the issue that you aren't seeing recordings any more?
Or something else???

Re: Sandy, Utah USA

kenbrooks1 — Thu, 17 Aug 2023 17:09:48 GMT

would be really nice if we could get a live person to speak too.

Re: Sandy, Utah USA

jguerdat — Fri, 18 Aug 2023 13:31:12 GMT

As posted all over the place here, you need a subscription to contact support. Go to Settings, Support (Center) to choose your camera model. Scroll down to Contacts to talk to official support.

Re: Sandy, Utah USA

RB8752 — Thu, 24 Aug 2023 00:31:38 GMT

It’s all fixed. I had to delete the device and put back on it again.