Live Camera streaming issues on iOS16

OCPablo — Thu, 03 Aug 2023 01:53:29 GMT

After weeks of looking for answers and over an hour with online Arlo support (not a good experience), I found a potential setting in iOS16.5.1.

Issue: I could not connect to any live stream of any camera either remotely on a mobile device OR at home on a wired/wireless connection.

What we found was that in the Wifi settings in iOS, we found that by turning off "Private Wifi Address", we were able to stream via both mobile data and on our wireless network.

This was noted to Support during our live chat session, and noted there needs to be a software/firmware update to fix this issue.

Re: Live Camera streaming issues on iOS16

StephenB — Thu, 03 Aug 2023 12:34:59 GMT

@OCPablo wrote:

After weeks of looking for answers and over an hour with online Arlo support (not a good experience), I found a potential setting in iOS16.5.1.

Issue: I could not connect to any live stream of any camera either remotely on a mobile device OR at home on a wired/wireless connection.

What we found was that in the Wifi settings in iOS, we found that by turning off "Private Wifi Address", we were able to stream via both mobile data and on our wireless network.

FWIW, my iphone 12 mini has "Private Wifi Address" enabled, and is running iOS 16.5.1(c). Livestreaming works on both wifi and mobile connections.

It might be worth confirming your setting change by turning the feature on again, and seeing if livestreaming fails.

topic Re: Live Camera streaming issues on iOS16 in Arlo Pro 2

Live Camera streaming issues on iOS16

Re: Live Camera streaming issues on iOS16