topic Re: This video is not able to play in your browser. Please download to view. in Arlo Pro 2

This video is not able to play in your browser. Please download to view.

chobo2 — Sun, 30 Jul 2023 22:31:49 GMT

I am trying to play my videos from my arlo web site but everytime I try to play a video I get

"This video is not able to play in your browser. Please download to view."

My videos are in 2K.

I tried to get a resolution from support but I am just going in circles with them.

I tried to use all the latest version of the major browsers(chrome, edge and firefox) that from my understanding all support "HEVC" yet I still get that error.

Re: This video is not able to play in your browser. Please download to view.

jguerdat — Mon, 31 Jul 2023 13:49:05 GMT

It's also hardware-related. nHere's a good write-up for the problem:

https://community.arlo.com/t5/Arlo-Pro-3/Solved-Error-This-video-is-not-able-to-play-in-your-browser/td-p/1808204

Be sure to check the embedded links.

Re: This video is not able to play in your browser. Please download to view.

StephenB — Mon, 31 Jul 2023 14:40:24 GMT

@chobo2 wrote:

I tried to use all the latest version of the major browsers(chrome, edge and firefox) that from my understanding all support "HEVC" yet I still get that error.

Edge and Chrome do, but FireFox does not.

Edge and Chrome also only support it if there is hardware acceleration for HEVC in the PC. Generally newer PCs work, but older ones don't. If you can give us the processor details for your PC, that could help (we need the full processor model, as that has the processor generation in the number).

Last time I checked, Edge would also need the HEVC video extensions installed (you can get this from the Microsoft Store for $0.99)

Also, make sure hardware acceleration is enabled in the browser settings.

There is a site you can use to test playback, but it appears to be down at the moment:

https://h265.webmfiles.org/embed-h265-video.php

It could be down for good (as www.webmfiles.org is up).

You can also use this site to test playback:

https://tools.woolyss.com/html5-audio-video-tester/?u=https%3A%2F%2Fwoolyss.com%2Ff%2Fcaminandes-2-gran-dillama-x65-aac.mp4&m=&s=Test

Re: This video is not able to play in your browser. Please download to view.

Retired_Member — Sat, 06 Jan 2024 21:09:22 GMT

Arlo is Horrible!!! Customer service is horrible! I have invested so much money in these things I am embarrassed to have continued to be at there mercy. Viewing is hit and miss. Person is gone from view before camera picks up when I try to view after alert. . But, I have had no problem viewing recorded videos until recently. Seems to be from newer cameras 2k & 4k versions. I have great internet speed , great Mac computer, 2 base stations spread out in house. It is ridiculous that I have to download a recording to view. It is ridiculous that I can't hit view camera and it actually views , quickly and every time . WAYZ is so much less frustrating!

Re: This video is not able to play in your browser. Please download to view.

StephenB — Sat, 06 Jan 2024 21:30:58 GMT

@Retired_Member wrote:

But, I have had no problem viewing recorded videos until recently. Seems to be from newer cameras 2k & 4k versions. I have great internet speed , great Mac computer,

Can you play this video?

https://bitmovin.com/demos/stream-test?format=hls&manifest=https://demo.unified-streaming.com/k8s/features/stable/video/tears-of-steel/tears-of-steel-hevc.ism/.m3u8

Don't change the settings, just hit the play icon on the video window.