https://community.arlo.com/t5/Arlo-Pro-2/Factory-reset/m-p/1922459#M60418 <P>No. Without that person's credentials, you won't be able to remove the devices. IT may be able to set up the deactivated email address temporarily to see if things can be made to work.</P> Mon, 24 Jul 2023 13:21:08 GMT jguerdat 2023-07-24T13:21:08Z https://community.arlo.com/t5/Arlo-Pro-2/Factory-reset/m-p/1922377#M60415 <P>I have a base station and 2 Arlo Pro cameras that had not been used since the previous owner left our company and email is deactivated. There is no way to log in to his account to deactivate. Will I be able to factory reset the base station and 2 pro 2 cameras without access to his deactivated email?</P> Sun, 23 Jul 2023 20:40:35 GMT https://community.arlo.com/t5/Arlo-Pro-2/Factory-reset/m-p/1922377#M60415 Stoich 2023-07-23T20:40:35Z https://community.arlo.com/t5/Arlo-Pro-2/Factory-reset/m-p/1922459#M60418 <P>No. Without that person's credentials, you won't be able to remove the devices. IT may be able to set up the deactivated email address temporarily to see if things can be made to work.</P> Mon, 24 Jul 2023 13:21:08 GMT https://community.arlo.com/t5/Arlo-Pro-2/Factory-reset/m-p/1922459#M60418 jguerdat 2023-07-24T13:21:08Z