topic Re: Anyone aware of scams when purchasing a subscription? in Arlo Pro 2

Anyone aware of scams when purchasing a subscription?

BigF — Thu, 13 Jul 2023 22:20:23 GMT

Wondering how valid is this company. About a thousand dollars into this system. I was just scammed out of 199 for the subscription?

Re: Anyone aware of scams when purchasing a subscription?

jguerdat — Fri, 14 Jul 2023 12:13:53 GMT

How did that happen? I don't see any plan that charges that amount (I guess it could be with tax added). Need details.

Re: Anyone aware of scams when purchasing a subscription?

StephenB — Fri, 14 Jul 2023 15:20:38 GMT

@BigF wrote:

Wondering how valid is this company. About a thousand dollars into this system. I was just scammed out of 199 for the subscription?

Did you google for a support number??? That generally is what leads to scams.

https://kb.arlo.com/de/000062119/How-can-I-avoid-Arlo-support-scams

Re: Anyone aware of scams when purchasing a subscription?

BigF — Sat, 15 Jul 2023 13:11:03 GMT

I went through the support system within the app. Had contact with them for subscription, replacement of a battery and the third time for them to tell me my subscription did not exist?

Re: Anyone aware of scams when purchasing a subscription?

BigF — Sat, 15 Jul 2023 13:16:04 GMT

Within the app I subscribed once my trial period ended. Again through the app I contacted them about a defective battery. It was immediately replaced. Them 3 months later I received the notification that I did not have a subscription. Somehow a card was on file that does not belong to me. It was under a different name?

Re: Anyone aware of scams when purchasing a subscription?

StephenB — Sat, 15 Jul 2023 14:18:45 GMT

@BigF wrote:

Within the app I subscribed once my trial period ended. Again through the app I contacted them about a defective battery. It was immediately replaced. Them 3 months later I received the notification that I did not have a subscription. Somehow a card was on file that does not belong to me. It was under a different name?

So where does the $199 come into it????

Re: Anyone aware of scams when purchasing a subscription?

BigF — Sat, 15 Jul 2023 16:55:33 GMT

The 199 was the price I paid for the subscription I was told about. My understanding is someone, somehow signed me up under a different name for a monthly plan instead of the 2 year plan I was told about

Re: Anyone aware of scams when purchasing a subscription?

StephenB — Mon, 17 Jul 2023 21:48:36 GMT

@BigF wrote:

The 199 was the price I paid for the subscription I was told about. My understanding is someone, somehow signed me up under a different name for a monthly plan instead of the 2 year plan I was told about

What currency?

I'm not seeing 199 as a cost for any Arlo plan, and I am also not seeing any 2-year plans.

https://kb.arlo.com/000063083/What-Arlo-subscription-plans-and-cloud-recording-options-are-available

I'm tagging the mods ( @JamesC and @ShayneS ), so they can follow up.