topic Re: Arlo Pro 2 Caught Fire...Literally in Arlo Pro 2

Arlo Pro 2 Caught Fire...Literally

Chamois3563 — Thu, 13 Jul 2023 16:12:51 GMT

Since it is impossible to get in touch with anyone at Arlo, my options are this forum and various product rating portals such as Trustpilot and Google. I have attached several photos of my Arlo Pro 2 that literally burst into flames and as you can see, the ceiling wood material was scorched and could have caught fire and burned the house down. Has anyone else had this spontaneous combustion happen to them? The battery is obviously the problem, and it was an Arlo-sourced battery, but now I am out a camera, and I am worried about the safety of my other 3 cameras. I am going to write this up for as many product rating portals as I can find due to the safety issues...scary!

Re: Arlo Pro 2 Caught Fire...Literally

jguerdat — Fri, 14 Jul 2023 12:29:54 GMT

While it appears to be rare, any device, including Arlo cameras, that use a li-ion battery can do this. That's why you can't check battery-powered devices for flights. There have been a few reports of similar issues over the years but not many. I don't know if Arlo would be interested in checking the camera out for failure analysis. @JamesC ?

Re: Arlo Pro 2 Caught Fire...Literally

michaelkenward — Sat, 15 Jul 2023 11:34:13 GMT

I wonder if Arlo will point the finger at the third-party device we can see in your pictures.

"Your charger is illegal" is a common response when electric scooter batteries burst into flames and kill people.

Re: Arlo Pro 2 Caught Fire...Literally

TomMac — Sat, 15 Jul 2023 12:50:20 GMT

That item may just be a cover from a third party.... shouldn't have effected the camera to this result

Over the many years, I remember only 2 cameras having issue similar. They were using non-arlo batteries.

( the batteries did not have circuit protect fuse built in )

Re: Arlo Pro 2 Caught Fire...Literally

michaelkenward — Sat, 15 Jul 2023 14:09:02 GMT

@TomMac wrote:

Over the many years, I remember only 2 cameras having issue similar. They were using non-arlo batteries.

( the batteries did not have circuit protect fuse built in )

That's why I mentioned it.

We don't know what that add on was.

Re: Arlo Pro 2 Caught Fire...Literally

StephenB — Sat, 15 Jul 2023 14:12:57 GMT

@michaelkenward wrote:

We don't know what that add on was.

It's clearly a Wasserstein skin, so not relevant.

Re: Arlo Pro 2 Caught Fire...Literally

michaelkenward — Sat, 15 Jul 2023 14:20:27 GMT

@StephenB wrote:

@michaelkenward wrote:

We don't know what that add on was.

It's clearly a Wasserstein skin, so not relevant.

But that could also suggest a third party battery.

I was just raising an issue that, without more details, may or may not be irrelevant.

Only @Chamois3563 can rule that out.

Re: Arlo Pro 2 Caught Fire...Literally

Chamois3563 — Sun, 16 Jul 2023 01:38:57 GMT

No charger attached...just battery powered. Some of the comments have me thinking about the batteries. As far as I can recall, all my batteries are Arlo batteries, but over the years a non-Arlo-sourced battery could have snuck in there.

Re: Arlo Pro 2 Caught Fire...Literally

Latina535 — Mon, 14 Aug 2023 03:06:18 GMT

Hi There, one out of 4 Arlo Pro 2 cameras caught on fire as well. I am so upset worried that the same will happen to other three cameras. I need some to get back to me. Was there a recall for the Arlo Pro 2?

Re: Arlo Pro 2 Caught Fire...Literally

jguerdat — Mon, 14 Aug 2023 12:29:27 GMT

No recall. There have been a few reported fires over the years but not a large number. Remember that these use a li-ion battery which can have issues like this just as with cell phones or any other device that uses the same sort of battery. Hopefully only minimal damage occurred but the camera is toast.