topic Re: Arlo Pro 2 - No longer working in Arlo Pro 2

Arlo Pro 2 - No longer working

snowangel123 — Tue, 04 Jul 2023 17:05:53 GMT

We have 4 Arlo Pro 2 cameras and they are offline and saying we need a subscription to use our cameras. It was my understanding that you can still use these cameras without a subscripton.

Could someone please let us know what is going on with these cameras? This just recently happened with in the last2 weeks.

Thanks

Re: Arlo Pro 2 - No longer working

StephenB — Tue, 04 Jul 2023 17:18:31 GMT

There's been a couple of other users reporting this. @JamesC said Arlo was investigation on another thread.

Re: Arlo Pro 2 - No longer working

snowangel123 — Wed, 05 Jul 2023 09:21:10 GMT

Hopefully we will find out something soon. Stephen Thanks for the information.

Re: Arlo Pro 2 - No longer working

JamesC — Thu, 06 Jul 2023 17:49:52 GMT

snowangel123,

If the cameras are showing offline, that could indicate a different issue. Are you able to provide a screenshot of what you're seeing in the app?

JamesC

Re: Arlo Pro 2 - No longer working

kfrank8506 — Fri, 07 Jul 2023 20:22:48 GMT

Actually the message says they are INACTIVE and require a subscription. Happened to me when power cycled in the house and the base station reset.

Re: Arlo Pro 2 - No longer working

kfrank8506 — Fri, 07 Jul 2023 22:08:37 GMT

Solved for me (were INACTIVE not offline):

We had the same error message saying our cams were inactive and needed a subscription, after a base station power reset a few weeks ago. We have ARLO PRO and PRO 2s that should not need a subscription to activate.

We removed the Base Station, and re-added it and all of the CAMS (we have 4 wireless) and voila.. all is good.

Note: after the base station is "re-discovered" and added, you can re-add your cams by simply clicking SYNC on the base station for 2 -seconds until the SYNC light (right) blinks and then bring the cam within 2 feet of the base station and click SYNC on the CAM for 2 seconds. When the blue light stops blinking, it should be added under the base station.

I will add this post to a few threads since I see so many are still having this issue. TECH SUPPORT, feel free to add to or revise these instructions to help those that need this fix.

ARLO has honestly been a great product and I would hate to think about replacing our rather large investment with a lower quality product. If you can afford the monthly fee and new equipment, I HIGHLY suggest it.