topic Re: Pro2 This Device is Inactive in Arlo Pro 2

Pro2 This Device is Inactive

OttisbergArlo — Tue, 27 Jun 2023 22:03:46 GMT

I have an Arlo 2 4 camera system, 3 of the cameras just when offline saying "This device is inactive, A paid subscription is required to activate the device."

I don't want a subscription, just to get my cameras active.

I have read and understand that more than 5 camera needs a subscription, but I only have 4.

Odd that 1 camera is still working and recording.

What can I do to get these cameras back?

Thank you.

Re: Pro2 This Device is Inactive

jguerdat — Wed, 28 Jun 2023 13:40:03 GMT

Do you get the same message using the web client (my.arlo.com)? Have you rebooted the base?

Re: Pro2 This Device is Inactive

OttisbergArlo — Wed, 28 Jun 2023 18:14:15 GMT

Thanks for your reply. Inactive in both the app and browser. I'm out of state (hence wanting cameras to keep an eye on things), so a reboot will be a couple weeks away. I'll reply with what I find. Appreciate your response.

Re: Pro2 This Device is Inactive

karafu — Wed, 28 Jun 2023 20:47:02 GMT

I have the same exact issue with my Arlo Pro camera system (VMB4000). Started today. Have 5 cameras that I was getting the free 7 day cloud service with. Now all cameras show the message "This device is inactive. A paid subscription is required to activate the device."

Inactive in both the app and browser. Rebooted the base unit, and get the same issue.

Re: Pro2 This Device is Inactive

jguerdat — Thu, 29 Jun 2023 13:01:43 GMT

There have been a number of recent reports about this. Do you guys have any activity zones defined? If so, delete them to see if that helps.

@JamesC , @ShayneS

Re: Pro2 This Device is Inactive

karafu — Thu, 29 Jun 2023 13:14:21 GMT

I don’t have any activity zones defined.

Re: Pro2 This Device is Inactive

ShayneS — Thu, 29 Jun 2023 18:36:11 GMT

Can you provide a screenshot of the error messaging?

Thank you

Re: Pro2 This Device is Inactive

ShayneS — Thu, 29 Jun 2023 18:45:40 GMT

@karafu

Can you Pm me with your Admin account email, I only see a doorbell associated under your account name at the moment.

Re: Pro2 This Device is Inactive

karafu — Thu, 29 Jun 2023 21:49:39 GMT

Re: Pro2 This Device is Inactive

ShayneS — Thu, 29 Jun 2023 22:51:17 GMT

@karafu

Thank you, the team has been notified and I will continue to update this thread as soon as I have more information to share.

Subscription required

jjgolfer — Fri, 30 Jun 2023 17:50:13 GMT

I have had Arlo cameras for several years along with the base hub at my house. 3 days ago I received the message "This device is inactive. A paid subscription is required to activate the device." Why did this happen?

Re: Pro2 This Device is Inactive

Estones72 — Sat, 01 Jul 2023 13:46:31 GMT

I have same issue. 4 ARLO 2s and 3 of the 4 show this?? Tried rebooting hub and removing and adding batteries again. Nothing works.

Re: Pro2 This Device is Inactive

jguerdat — Sat, 01 Jul 2023 13:47:53 GMT

"Inactive" means it's not in the subscription. Do you have a sub? If so, which one? If no sub, the old 7 day, 5 camera plan still exists for free.

Re: Subscription required

jguerdat — Sat, 01 Jul 2023 13:56:16 GMT

Seems to be happening to a number of folks. @JamesC or @ShayneS

My pro 2 with a base and exterior

Jillii — Sat, 01 Jul 2023 14:11:25 GMT

I have Arlo Pro 2's with a base station and exterior backup hard drive. They are suddenly offline and say I need a subscription after 5 years of using this way. I purchased the set of five Arlo's purposely so that I could avoid a subscription why is it doing this?

Re: My pro 2 with a base and exterior

TomMac — Sat, 01 Jul 2023 14:14:56 GMT

Unknown reason ; Legacy cameras like the Pro/Pro2 should still be working under a free account...

If they went offline for some reason you may have to do a full reset of base / cameras to get them back.

Tho I would just attempt to re-sync the cameras first if the base is online.

Re: My pro 2 with a base and exterior

jguerdat — Sat, 01 Jul 2023 14:15:18 GMT

There are a number of similar complaints. I don't know the reason nor the solution. It's possible that removing all devices from your account and adding them back in as if new may (or may not) help. It's also possible that migrating to the new user interface (UI) that uses Feed to view videos instead of the old Library may (or may not) help. If you choose to do this, add either a Pro 5 or security system, even though you have neither. The first step is to migrate to the new UI after which you can back out of the bogus install. Note that custom modes don't migrate and the new UI is significantly different so take the time to go through the whole UI to understand where things are and how they work.

Midnight July 1 2023 and no recording to clouf capacity

jandmmichels — Sat, 01 Jul 2023 15:09:51 GMT

I recall that Arlo repeatedly said that all of our EOL cameras would still work and 7 day cloud storage would continue past the July 1st date.

My 5 cameras will only live view, NOTHING ELSE.

Re: My pro 2 with a base and exterior

Jillii — Sat, 01 Jul 2023 15:17:01 GMT

The devices are online. This is a screenshot

Re: My pro 2 with a base and exterior

Jillii — Sat, 01 Jul 2023 15:18:41 GMT

I do have 2 wired arlo doorbells also but never had an issue. I was not able to record the doorbells and o ly could view them live which was fine