topic Re: Cameras stopped working after trial in Arlo Pro 2

Cameras stopped working after trial

MrsKrimedog — Mon, 26 Jun 2023 23:43:28 GMT

I was giving a free trial that I didn’t want and now none of my cameras will work. They say I need a subscription. They worked fine before. Arlo Pro 2 cameras. I do have the doorbell that I pay for subscription.

Re: Cameras stopped working after trial

jguerdat — Tue, 27 Jun 2023 13:27:22 GMT

The free trial should have been for the doorbell alone. The old cameras don't need a subscription. How many Pro 2 cameras do you have? Have you rebooted the base? Have you tried the web client (my.arlo.com)?

Re: Cameras stopped working after trial

StephenB — Tue, 27 Jun 2023 13:34:36 GMT

Also, can you double-check the camera models and make sure they are Pro 2s? (VMC4030P).

Re: Cameras stopped working after trial

MrsKrimedog — Tue, 27 Jun 2023 13:45:36 GMT

Thanks. Arlo told me to delete camera and add it back and now all of mine are working again.