topic Re: Speakers and audio stopped working about 3 years ago. in Arlo Pro 2

Speakers and audio stopped working about 3 years ago.

Roberto77 — Fri, 23 Jun 2023 02:04:36 GMT

Three years ago on all three of my wireless Arlo security camera devices, the speakers and audio stopped working. Is there a way to fix this? The audio icons are all greyed out. I really would like to get them working again.

Re: Speakers and audio stopped working about 3 years ago.

StephenB — Fri, 23 Jun 2023 11:15:43 GMT

@Roberto77 wrote:

Three years ago on all three of my wireless Arlo security camera devices, the speakers and audio stopped working. Is there a way to fix this? The audio icons are all greyed out. I really would like to get them working again.

What camera models do you own? Also, what base station model?

Re: Speakers and audio stopped working about 3 years ago.

Roberto77 — Fri, 23 Jun 2023 14:06:47 GMT

Thank you for your quick response! I am using Firmware 1.092.10_9_120d8b7 Hardware H14. Base Station VMB4000r3

Re: Speakers and audio stopped working about 3 years ago.

StephenB — Sun, 25 Jun 2023 10:35:00 GMT

@Roberto77 wrote:

I am using Firmware 1.092.10_9_120d8b7 Hardware H14.

H14 is just a hardware revision for a camera, it doesn't identify the camera model by itself. You can find the model by

going into support area of the app
select the camera
scroll down the the product field.

I tried looking up the firmware here, but didn't find anything that matched.

On the main problem - are you getting any sound in the recordings? Have you tried listening on a PC as well as the phone?

Also, what phone model are you using?

Re: Speakers and audio stopped working about 3 years ago.

jguerdat — Sun, 25 Jun 2023 13:09:54 GMT

Assuming the cameras are actually Pro 2, which is what the subject suggests, here's the latest firmware:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Pro-2-VMC4030P-1-125-17-1-11-de8490d-30th-September-2021/m-p/1834378#M554

However, the Pro cameras (the first Pro models) have this firmware which matches yours:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Pro-VMC4030-1-092-1-0-9-120d8b7-3rd-October-2021/m-p/1834579#M555

Thus, it seems you have the latest firmware. This is found on page 8 of the following link which is where you can always find the latests releases:

https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

Re: Speakers and audio stopped working about 3 years ago.

StephenB — Sun, 25 Jun 2023 23:40:48 GMT

@jguerdat wrote:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Pro-VMC4030-1-092-1-0-9-120d8b7-3rd-October-2021/m-p/1834579#M555

Thanks - @Roberto77 mis-typed his firmware, so when I searched the release notes I failed to find it.