topic Re: Buffering when I go to my library in Arlo Pro 2

Buffering when I go to my library

EVISPI — Wed, 24 May 2023 15:36:15 GMT

Buffering.. When I go to My library I can see all the videos there for recordings. For the last 2 days when I click on a video all it says is Buffering. It never opens the video. Anyone else having this problem?

Re: Buffering

JamesC — Tue, 23 May 2023 20:26:44 GMT

EVISPI,

Are you using the web client or the Arlo Secure mobile app? If you try logging in to your account using a different device, do you still experience the same behavior?

JamesC

Re: Buffering

EVISPI — Tue, 23 May 2023 23:50:25 GMT

Hi james, I use the arlo app on my phone. I fixed it.. You know that fix every IT person tells you to do first, power it down and power it back on LOL. Thanks for chiming in.

Re: Arlo Pro, model # VMS4230 Library clips BUFFERING, won't load for viewing.

MP101 — Wed, 31 May 2023 16:14:07 GMT

Trimmers accidentally cut computer cable. Comcast repaired cable. Now I am

unable to view clips from library due to buffering. Clips won't load for viewing. I have

turned off camera and back on.

Re: Buffering

MP101 — Wed, 31 May 2023 17:28:37 GMT

I did unplug from power strip and router. Waited cpl minutes & plugged everything back in. The clips show up in the library, but when I attempt to view one, it

remains in 'buffering'.

Re: Buffering

jguerdat — Thu, 01 Jun 2023 12:55:42 GMT

Rather sounds like a Comcast issue but try rebooting your router and base, in that order, first. Any luck?

Re: Buffering

EVISPI — Thu, 01 Jun 2023 17:17:57 GMT

Yup that's what I did I rebooted.. thank you.. Then took the other person's suggestion and now I wait about 15 seconds before. I put the new battery back in before I would do it really instantly. I think that was causing it not to connect properly

Re: Buffering when I go to my library

DEBBIEB1952 — Fri, 23 Jun 2023 12:27:16 GMT

I was able to resolve the issue by turning off my wifi and using my smartphone data. Worked liked a charm and only thing I had to do.

I cannot explain why this just recently started but....appreciate this forum where I could get straightforward suggestions quickly.

Frustrating that I only have to do this with my Arlo video captures, but...it works so I'll take the win!