topic Re: Videos stopped recording to cloud? in Arlo Pro 2

Videos stopped recording to cloud?

Sc0ttb88 — Mon, 05 Jun 2023 03:32:49 GMT

I have the seven day free cloud saving still but it has stopped working since 1 June - any ideas why? I have the Pro 2 cameras (2 in total).

Re: Videos stopped recording to cloud?

DannyBearAgain — Mon, 05 Jun 2023 03:57:37 GMT

The 7days free cloud storage service is still working here.

Do you still see recordings in the library?

If you live stream a camera using the app and can make a manual recording will it show up in the library?

Re: Videos stopped recording to cloud?

Sungsoo2 — Fri, 09 Jun 2023 14:37:40 GMT

Hi. My cameras stop recording since June 8 2023. I use free 7 day cloud. Anyone share the issue?

Re: Videos stopped recording to cloud?

Sc0ttb88 — Sun, 11 Jun 2023 18:03:54 GMT

Hi. The manual recording now works and shows in library but it doesn’t do it without hitting record. I’ve run a test with motion detection on each camera from the settings and it works fine but it just doesn’t record. Makes my cameras effectively useless. I’ll try u installing and reinstalling and see if that helps. Otherwise any suggestions? Thanks

Re: Videos stopped recording to cloud?

StephenB — Mon, 12 Jun 2023 12:14:57 GMT

@Sc0ttb88 wrote:

Hi. The manual recording now works and shows in library but it doesn’t do it without hitting record. I’ve run a test with motion detection on each camera from the settings and it works fine but it just doesn’t record.

Have you double-checked that the cameras are armed?

Also, have you tried removing/re-inserting the camera batteries, and also restarting the base?

Re: Videos stopped recording to cloud?

Sc0ttb88 — Mon, 12 Jun 2023 13:18:50 GMT

I had removed batteries and tried restarting base station but have just checked to see if armed and realised they are on a schedule! No idea how this was changed but I hope this will now sort it. Will report back and let you know. Thanks