topic Re: Cannot login to my Arlo account in Arlo Pro 2

Cannot login to my Arlo account

anilp8306 — Thu, 25 May 2023 22:12:55 GMT

I am unable to login to my Arlo account after buying new iphone 14. My old is not there anymore. Push notification is failing to recognize my new iphone. Other verification method is also failing. I had setup 2 factor Authentication (2FA) on my old phone. Only phone number was used to setup for 2FA. I should have added email for 2FA but did not. Anyway, please help me with a solution,

Re: Cannot login to my Arlo account

JamesC — Fri, 26 May 2023 21:06:28 GMT

anilp8306,

When you say it's failing to recognize your new iphone, what error are you seeing?

Are you able to select a different verification method to authenticate?

For more information on two-step verification, take a look here: https://kb.arlo.com/000062288/What-is-two-step-verification-and-how-do-I-set-it-up

JamesC

Re: Cannot login to my Arlo account

anilp8306 — Sat, 03 Jun 2023 19:09:44 GMT

As soon as sign in with my userid and password on Arlo app using my new iphone 14, the message screen say "We don't recognize this device" Push notification as send to verify your identity. The notification times out in 30 second and then the following error message pops up;

Unable to sign in. We can't verify your account. Try again or tap "Try another method" to sign in another way.

I tried other verification method and same error pops up. By the way, I had to select my iphone as trusted device to verify. I was not able to continue without selecting my new device.

Re: Cannot login to my Arlo account

StephenB — Sun, 04 Jun 2023 11:14:33 GMT

@anilp8306 wrote:

Unable to sign in. We can't verify your account. Try again or tap "Try another method" to sign in another way.

I tried other verification method and same error pops up.

Did you select "email" as the verification method? Then monitor the email on a nearby PC, so you can see the PIN without leaving the app.

@anilp8306 wrote:

By the way, I had to select my iphone as trusted device to verify. I was not able to continue without selecting my new device.

I'm confused here. Are you saying that the phone is already trusted, but you still are required to verify?

Re: Cannot login to my Arlo account

anilp8306 — Mon, 05 Jun 2023 13:11:21 GMT

I did select "email" as the verification method but did not receive the PIN in email or on my iphone without leaving the app.

Arlo app is not recognizing my iphone device as trusted device.

The PC browser is give same error messages.

Re: Cannot login to my Arlo account

StephenB — Tue, 06 Jun 2023 12:01:42 GMT

@anilp8306 wrote:

I did select "email" as the verification method but did not receive the PIN in email or on my iphone without leaving the app.

Is it possible that your email provider is putting the emails into your spam folder?

I'm tagging the mods ( @JamesC and @ShayneS ) as they might be able to connect you with Arlo support.

Re: Cannot login to my Arlo account

anilp8306 — Tue, 06 Jun 2023 22:37:12 GMT

No, email provider is not putting emails from Arlo in Spam folder. I have check it many times. It would be great if Arlo support can help. Last time I tried them via Chat, Arlo support wanted me to subscribe before they can support me.

Re: Cannot login to my Arlo account

Marcelo1986 — Wed, 07 Jun 2023 14:36:00 GMT

Same issue here, I did not use it for a year and now I am unable to login.

Re: Cannot login to my Arlo account

JamesC — Thu, 08 Jun 2023 17:03:43 GMT

anilp8306,

There was an issue with some verification emails being sent in the past few days that has since been resolved. Are you still experiencing this issue today?

JamesC

Re: Cannot login to my Arlo account

anilp8306 — Sun, 16 Jul 2023 19:24:35 GMT

The issue remains. I am not getting email with verification. Is it possible to delete account and recreate new account and then add the camera + hub back?

Re: Cannot login to my Arlo account

jguerdat — Mon, 17 Jul 2023 12:28:41 GMT

Yes. Go to Settings, Privacy Center, Account, Delete Arlo Account which will remove all devices as well as your account. Start fresh.