topic Re: need help with base station in Arlo Pro 2

need help with base station

hollowaynoluck — Sun, 04 Jun 2023 22:36:01 GMT

I have tried to get my base station on line and i am have issues. Arlo will not give me support anymore unless I subscribe and pay for help. can the community help.

lost.

Re: need help with base station

jguerdat — Sun, 04 Jun 2023 22:39:49 GMT

What base or hub? What have you tried and what do you see?

Re: need help with base station

hollowaynoluck — Sun, 04 Jun 2023 22:43:14 GMT

I have the single base hub I purchased with two camera's used. I have reset it after they told me it was deactivated and I can still not get connection. i do have a blue light and all.

Re: need help with base station

jguerdat — Sun, 04 Jun 2023 22:45:39 GMT

Check the bottom of the base or hub to see what is on the label starting with VMBxxx.

Re: need help with base station

hollowaynoluck — Sun, 04 Jun 2023 22:53:26 GMT

VMB4500.

Re: need help with base station

StephenB — Tue, 06 Jun 2023 11:03:23 GMT

@hollowaynoluck wrote:

VMB4500.

Is the base in your account? (Guessing not, but want to confirm).

Have you tried "add device" both from a PC (my.arlo.com) and the app?