topic Re: End of Life in Arlo Pro 2

End of Life

taylorharris50 — Thu, 01 Jun 2023 11:36:36 GMT

I purchased 9 Arlo cameras based on Arlo's free cloud storage option. Several years later they have tried to abandon this option and now are ending support of their cameras. I can't talk with support because their crappy chat bot won't allow me access to a human without buying new cameras.

What a horrible company. This is a warning to anyone considering their products. Stay away. Stay far away.

Re: End of Life

jguerdat — Thu, 01 Jun 2023 12:13:50 GMT

Apparently you haven't read the latest info/emails. While any company will stop supporting older equipment, Arlo has NOT removed the free 7 day plan. Your system will continue to work as before, however, firmware updates will stop (minor detail - there hasn't been a recent update for them anyways).

Re: End of Life

JamesC — Thu, 01 Jun 2023 16:38:16 GMT

Your cameras will still function after the end of life date is reached, but they will be limited regarding support, replacements, etc. You can read more about the end of life policy here: https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

JamesC

Re: End of Life

BrianLogsdon — Thu, 01 Jun 2023 16:45:32 GMT

It is unclear from the releases from Arlo if remote access to the camera feeds will still work with EOLd cameras

Re: End of Life

JamesC — Thu, 01 Jun 2023 16:52:21 GMT

BrianLogsdon,

While some features may be limited as the article mentions, yes you should still be able to live stream your cameras.

JamesC

Re: End of Life

StephenB — Fri, 02 Jun 2023 20:51:57 GMT

@JamesC wrote:
While some features may be limited as the article mentions, yes you should still be able to live stream your cameras.

@BrianLogsdon : And continue to access recordings and live streams remotely.