topic Re: Push Notifications not working for ArloPro2 in Arlo Pro 2

Push Notifications not working for ArloPro2

SheikhZaman — Thu, 01 Jun 2023 14:45:16 GMT

Looks like after the latest Arlo Home software update the push notification not working. Could you please help.

Note: I have double checked the notification setting and rule as well. Looks like the issue is with the latest released Arlo app.

Camera Model: Arlo Pro 2 (VMC4030P)

Camera Firmware: 1.125.17.1_11_de8490d

Base Model: VMB4000

Base Firmware: 1.21.0.2_4294_8a519c8

OS: Android 13 on Pixel 4a

Arlo App Version: 4.4.1_28536

Re: Push Notifications not working for ArloPro2

smjelde — Fri, 02 Jun 2023 16:40:51 GMT

I have the Pro3 floodlight and am also having the issue of notifications not coming through. I've un-installed and re-installed the app, completely removed the device and started over from factory settings, and restarted the camera and phone with no success. seems to only be an issue on android phones as my wife's iphone is working.

Re: Push Notifications not working for ArloPro2

smjelde — Fri, 02 Jun 2023 16:46:42 GMT

arlo app firmware: 1.080.27.0_25_82bc6f2

phone: Samsung Galaxy S21+ android version 13

Re: Push Notifications not working for ArloPro2

itsgreg — Sat, 03 Jun 2023 10:44:21 GMT

Not working on arlo pro either.

Re: Push Notifications not working for ArloPro2

jguerdat — Sat, 03 Jun 2023 12:20:00 GMT

I'm still getting my notifications on Android (Pixel 6). I'd suggest using Settings, Support (Center) to choose your camera and open a case with support.

You may want to enable email notifications in the meantime.

Re: Push Notifications not working for ArloPro2

SheikhZaman — Sat, 03 Jun 2023 15:11:48 GMT

It looks like the notification started to coming again. But it's intermittent. Not 100%. Looks like issue with Arlo side.

I am out of 1 year warranty period. As I am not subscribe to any of their plan, they will not support by opening a ticket. Only option is this community help.

Re: Push Notifications not working for ArloPro2

jguerdat — Sat, 03 Jun 2023 15:17:59 GMT

I spoke too soon - my notifications have stopped on Android. Glad yours are at least semi-working.

Re: Push Notifications not working for ArloPro2

JamesC — Tue, 06 Jun 2023 18:09:29 GMT

The development team is working a resolution for this issue. I will provide an update here on the community once we have a solution available.

JamesC

Re: Push Notifications not working for ArloPro2

SheikhZaman — Fri, 09 Jun 2023 15:36:17 GMT

Looks like the issue is resolved after version "4.5_28538" upgrade. Do you have any update regarding the development team address this issue?

Re: Push Notifications not working for ArloPro2

JamesC — Fri, 09 Jun 2023 16:31:43 GMT

There was an issue with push notifications that should now be addressed with the latest version of the Arlo Secure mobile app. Please download the latest version from the app store and test again to see if you still experience the same behavior.

JamesC

Re: Push Notifications not working for ArloPro2

SheikhZaman — Tue, 13 Jun 2023 13:02:47 GMT

Looks like the issue is now resolved. Thank you everyone!