topic Re: Devices say offline on web but online in iOS in Arlo Pro 2

Devices say offline on web but online in iOS

KGJ1 — Tue, 25 Apr 2023 19:01:32 GMT

My problem, my cameras can be viewed through the iOS app however when I sign into Arlo website it says my cameras are offline. I want to update the notification mode on one of the cameras. But I cannot unless the device shows online in the web site dashboard. Any suggestions?

Re: Devices say offline on web but online in iOS

StephenB — Wed, 26 Apr 2023 11:20:20 GMT

@KGJ1 wrote:

My problem, my cameras can be viewed through the iOS app however when I sign into Arlo website it says my cameras are offline. I want to update the notification mode on one of the cameras. But I cannot unless the device shows online in the web site dashboard. Any suggestions?

Not sure if you are talking about

pausing/resuming notifications
changing smart notifications
arming/disarming a camera
editing a mode and changing the notification method in the camera rule

But you can do all these from the app, you don't need to do them from my.arlo.com. If you mean something else, please let us know.

@KGJ1 wrote:

My problem, my cameras can be viewed through the iOS app however when I sign into Arlo website it says my cameras are offline.

Have you tried clearing the browser cache?

Perhaps also try a different browser, and see if the behavior is different.

Re: Devices say offline on web but online in iOS

DarrellK — Sun, 21 May 2023 01:34:36 GMT

Having same problem. Deleted all devices. Did factory reset on VMB4000 hub. Added back all Pro2 cameras and Pro3 floodlights. Everything is on my app. When I log into dashboard on Safari or Chrome, all the cameras appear live for about 1 second then everything displays as offline. I want to reset my zones for motion detection.

Re: Devices say offline on web but online in iOS

ShayneS — Wed, 24 May 2023 17:52:50 GMT

@DarrellK

Are you still experiencing an issue with live streaming your cameras?