topic Re: My Android now cant see the new base. in Arlo Pro 2

My Android now cant see the new base.

LolaG — Wed, 19 Apr 2023 17:38:50 GMT

I have 2 cameras Arlo 2 and the 3 led base station. I needed to replace the base station and can confirm it is working. Added to my Wi-Fi and connection is great. My son who I added to my Arlo link can see the base and the cameras. My app which I have uninstalled (3times) still does not see anything. When I do try to add new device, it can't find it even while standing right in front. Yes, I am on the same Wi-Fi and even did a firmware update to all to make sure that wasn't the issue. When I open my app, it shows nothing no camera no history nothing. How do I get my visibility back?

Thank you

Re: My Android now cant see the new base.

jguerdat — Thu, 20 Apr 2023 13:31:01 GMT

I'm slightly confused (I think). Who actually is the person who set the system up - you or your son? It appears to be you. Are you logging into the app with the correct credentials? Have you tried using the web client (my.arlo.com)?

Re: My Android now cant see the new base.

LolaG — Thu, 20 Apr 2023 16:03:19 GMT

I am the creator of the account and my kids are added with my link invite. When we set up the account in my name and yes with the correct credentials. I travel a great deal so its always on my phone. When i opened via web client it show a blank screen like I have never had an account. All I did was remove the base to add the new base. Now I have no history on my account. If my son opens now via my arlo he can see the base and cameras via his phone or desktop.

Re: My Android now cant see the new base.

jguerdat — Fri, 21 Apr 2023 13:08:20 GMT

So you removed the old base and configured the new one. Did you also resync the cameras (sorry, you don't mention that)? Removing a base removes the cameras so they have to be set back up again.

Re: My Android now cant see the new base.

LolaG — Fri, 21 Apr 2023 16:05:36 GMT

NO all good didn't mention the cameras sadly I can't even get that far. When I try to locate the new base (standing right in front of it) it won't see it. But the Wi-Fi does have it so I know it is connected to my Wi-Fi. It is working my son sees it all so glad there is connection just like at least two of us have visibility..

Re: My Android now cant see the new base.

jguerdat — Sat, 22 Apr 2023 12:16:47 GMT

You may want to purchase a single camera monthly plan for the purpose of talking to official support using Settings, Support to choose your camera or base. Cancel once you're satisfied.