topic Arlo keeps losing internet and now cannot find device after I reset. in Arlo Pro 2

Arlo keeps losing internet and now cannot find device after I reset.

Me12345678 — Wed, 19 Apr 2023 19:40:24 GMT

Arlo keeps losing internet and now cannot find device after i reset

Re: Arlo keeps losing internet and now cannot find device after I reset.

jguerdat — Thu, 20 Apr 2023 13:24:37 GMT

We need all details. What do the base LEDs show when "losing Internet"? Define reset - reboot/power cycle or push the reset button? Bigg difference between them.

Re: Arlo keeps losing internet and now cannot find device after I reset.

Me12345678 — Fri, 21 Apr 2023 18:56:43 GMT

Base station has only the left 2 ( left and middle) LEDs illuminated, right light never comes on. I powered down (no effect) powered down and unplugged from power (no effect) then removed device (per online suggestion)and attempted to reload everything. Now it does not see the device,

Base station is NetGear Model VMB4000.

Thanks for your assistance

Re: Arlo keeps losing internet and now cannot find device after I reset.

jguerdat — Sat, 22 Apr 2023 12:08:44 GMT

Last attempt - remove all devices from your account, hold the reset button until the LEDs flash amber, let the base reboot and then claim it again. If that doesn't help, you'll likely need to replace it. I assume it's well out of the 1 year warranty.