topic Re: Activity Zones are currently disabled. WHY? in Arlo Pro 2

Activity Zones are currently disabled. WHY?

Nanlee — Sun, 16 Apr 2023 00:13:25 GMT

Why does it say Activity Zones are currently disabled if the camera is not plugged in. my other cameras can change the activity zones without being plugged in.

Re: Activity Zones are currently disabled. WHY?

DannyBearAgain — Sun, 16 Apr 2023 01:59:06 GMT

Usually you get the error if the camera has zones implemented but not connected to external Power. To remove the warning delete the activity zones from the cameras settings menu.

Smart activity zones can be implemented if the camera has a subscription, note that the camera battery will drain just as fast, just not as many notifications.

Re: Activity Zones are currently disabled. WHY?

StephenB — Sun, 16 Apr 2023 10:54:44 GMT

@Nanlee wrote:

Why does it say Activity Zones are currently disabled if the camera is not plugged in.

Is this with a Pro 2? If not, what model camera is it?

Re: Activity Zones are currently disabled. WHY?

Nanlee — Tue, 18 Apr 2023 18:43:14 GMT

yes it is a pro 2

Re: Activity Zones are currently disabled. WHY?

StephenB — Tue, 18 Apr 2023 18:56:04 GMT

@Nanlee wrote:

yes it is a pro 2

The Pro 2 requires a subscription to get activity zones when on battery power.

What model are the other cameras? Do they have a subscription?

Re: Activity Zones are currently disabled. WHY?

Nanlee — Thu, 20 Apr 2023 14:04:03 GMT

only the camera with the spotlight has a subscription, and I had to get one or could not see what was being on video.

Re: Activity Zones are currently disabled. WHY?

StephenB — Thu, 20 Apr 2023 14:11:33 GMT

@Nanlee wrote:

only the camera with the spotlight has a subscription, and I had to get one or could not see what was being on video.

Can you tell us the models of the cameras that are showing you this message? (you can find this in the support area of the app

Go into settings
then support
then select the camera

You should see "Request History" and then "Common Topics"

Scroll down to the bottom to "Details"and tell us what is in the Product field.

Also tell us whether you are seeing this message on the camera that has a subscription (or not).