topic Re: Arlo pro 2 in Arlo Pro 2

Arlo pro 2 My camera stopped detecting motion

Sweettoothj — Fri, 14 Apr 2023 16:09:55 GMT

My camera stopped detecting motion. It turns on and I can record manually. The other camera is detecting and recording motion fine. I have taken out the battery, unplugged it, re booted the router. Any suggestions??

Re: Arlo pro 2

StephenB — Thu, 13 Apr 2023 22:31:24 GMT

@Sweettoothj wrote:

My camera stopped detecting motion. It turns on and I can record manually. The other camera is detecting and recording motion fine. I have taken out the battery, unplugged it, re booted the router. Any suggestions??

Have you checked that the camera is armed?

Re: Arlo pro 2

Sweettoothj — Fri, 14 Apr 2023 01:44:48 GMT

Yes, it is armed. Just doesn't detect motion. If I go to the live feed it comes on.

Re: Arlo pro 2

StephenB — Fri, 14 Apr 2023 12:54:34 GMT

@Sweettoothj wrote:

Yes, it is armed. Just doesn't detect motion. If I go to the live feed it comes on.

It's possible that the PIR motion sensor has failed - unfortunately the camera isn't repairable.

Have you tried the motion detection test?

Re: Arlo pro 2

Sweettoothj — Sat, 15 Apr 2023 01:47:46 GMT

Thanks for responding. I tried the motion test and no yellow light came on. Do you know if it's possible to speak to someone from the company?

Re: Arlo pro 2

StephenB — Sat, 15 Apr 2023 02:09:53 GMT

@Sweettoothj wrote:

Thanks for responding. I tried the motion test and no yellow light came on. Do you know if it's possible to speak to someone from the company?

phone support is only available through the app, and requires a subscription.

The camera isn't repairable, and if a Pro 2 would be out of warranty.