topic Re: Reconnect not working for Pro2 in Arlo Pro 2

Reconnect not working for Pro2

LFleck — Tue, 04 Apr 2023 19:53:39 GMT

Pro2 lost connection while Ultra camera is okay. Pro2 won’t reconnect.

Re: Reconnect not working for Pro2

DannyBearAgain — Wed, 05 Apr 2023 00:28:31 GMT

Pull the camera battery for 10sec and see if they reconnect ok.

Re: Reconnect not working for Pro2

LFleck — Wed, 05 Apr 2023 00:41:20 GMT

Thanks for the comment. Finally got the cameras working again after multiple disconnects and reconnects of the base and then re-synching with the cameras. Don't know why they all of a sudden were able to synch. Also, I'm annoyed that Arlo provides very little information online to troubleshoot Pro2 problems, when compared with other Arlo products.

Re: Reconnect not working for Pro2

DannyBearAgain — Wed, 05 Apr 2023 00:51:05 GMT

Glad to hear that you got it working again.

I generally find that when weird things happen is to allow 24hrs for arlo to resolve it since it’s usually caused by their backend equipment.

I think the reason for less online troubleshooting is that they are the most reliable compared to the other cameras.