topic Re: Not detecting device in Arlo Pro 2

Not detecting device

Redstarpiggy80 — Fri, 24 Mar 2023 00:39:34 GMT

I moved addresses and now I can’t seem to get my cameras to connect. I charged the batteries. The hub is connected the cameras do blue blinks I’m at a loss

Re: Not detecting device

StephenB — Fri, 24 Mar 2023 13:52:44 GMT

@Redstarpiggy80 wrote:

I moved addresses and now I can’t seem to get my cameras to connect. I charged the batteries. The hub is connected the cameras do blue blinks I’m at a loss

What is the LED status of the hub?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Did you reset the hub, or just connect it to ethernet and power it up?

Re: Not detecting device

Redstarpiggy80 — Fri, 24 Mar 2023 15:05:48 GMT

Initially I just plugged and tried to connect. Then we took the app off and tried to add devices etc. The hub is all green and the cameras flash blue but they still are not detected.

Re: Not detecting device

StephenB — Fri, 24 Mar 2023 16:33:42 GMT

@Redstarpiggy80 wrote:

Then we took the app off and tried to add devices etc.

Maybe try the reset process here:

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

Re: Not detecting device

Redstarpiggy80 — Fri, 24 Mar 2023 17:02:01 GMT

That’s super helpful. I’ll try this weekend. Thank you so much