topic Re: Old battery and brand new battery both not charging in Arlo Pro 2

Old battery and brand new battery both not charging

airban — Wed, 22 Mar 2023 22:07:48 GMT

I had an extra Pro 2 camera in the closet I wanted to add to my system. It had a battery, and I also have a brand new battery I opened up. Neither of them will charge when the camera is plugged in. I see the green lightning bolt on the app, and the plug icon like it's plugged in and charging on the web interface, but I unplug the camera after hours and it says the battery needs charged.

I see solutions (like the 10 minute unplug for 5 times method), but that is not my exact situation because I AM getting the lightning bolt icon when its plugged in.

Any help would be greatly appreciated.

Re: Old battery and brand new battery both not charging

StephenB — Thu, 23 Mar 2023 11:14:56 GMT

Do the batteries charge when you put them in another camera?

Re: Old battery and brand new battery both not charging

TomMac — Thu, 23 Mar 2023 13:19:39 GMT

make sure you are using the original charger cable and ac adapter setup

Re: Old battery and brand new battery both not charging

airban — Thu, 23 Mar 2023 21:24:10 GMT

I don't have the original. Just a new battery that I purchased that came with a charger (OEM)

I also tried other cameras on the system, same issue.

Re: Old battery and brand new battery both not charging

StephenB — Thu, 23 Mar 2023 22:19:48 GMT

@airban wrote:

I don't have the original. Just a new battery that I purchased that came with a charger (OEM)

I also tried other cameras on the system, same issue.

What have you been using to charge the batteries before you purchased the new battery+charger???

Re: Old battery and brand new battery both not charging

airban — Fri, 24 Mar 2023 11:59:43 GMT

The other cameras on the system have always just been wired with no battery. So basically this is my first time attempting to run one with a battery.

Re: Old battery and brand new battery both not charging

TomMac — Fri, 24 Mar 2023 12:37:12 GMT

Post a pic if possible on the battery label...

If you look at the battery it should be listed as 7.2v ( charges to 8.4 max )... and should work with a 5v USB with at least 1a or more.

Also make sure you have a Pro2 camera, as the Pro camera that uses the same battery NEEDS a qualcomm type charger that output a dual voltage of 5v/9v.... 5v to run and 9v to charge the battery.