https://community.arlo.com/t5/Arlo-Pro-2/Just-purchased-2-new-Pro-2-cameras/m-p/1907191#M59289 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/771004">@lenard777</a>&nbsp;wrote:<BR /> <P>I just purchased 2 new Arlo Pro2 cameras and should get 90 days of support from a human being. You will not even allow me to join these two new cameras to my Arlo network.</P> <HR /></BLOCKQUOTE> <P>FYI, this is a user-to-user forum, and not a customer support site.&nbsp; I don't work for Arlo.</P> <P>&nbsp;</P> <P>I am a bit surprised that you were able to buy new Pro 2 cameras, since Arlo stopped making them in December 2018.</P> <P>&nbsp;</P> <P>Can you confirm the model?&nbsp; Open the housing, and remove the battery - there will be a label inside.</P> <P>&nbsp;</P> <P>Also, how did you try to sync the camera to the base station?&nbsp;</P> <UL> <LI>Using the app?&nbsp;</LI> <LI>A PC browser?</LI> <LI>pressing sync on the camera and the base?</LI> </UL> Thu, 23 Mar 2023 19:42:30 GMT StephenB 2023-03-23T19:42:30Z https://community.arlo.com/t5/Arlo-Pro-2/Just-purchased-2-new-Pro-2-cameras/m-p/1907181#M59287 <P>I just purchased 2 new Arlo Pro2 cameras and should get 90 days of support from a human being. You will not even allow me to join these two new cameras to my Arlo network. What the hell is going on? Will report this to a Consumer Protection Bureau if you do not respond to me this time.</P> Thu, 23 Mar 2023 18:53:54 GMT https://community.arlo.com/t5/Arlo-Pro-2/Just-purchased-2-new-Pro-2-cameras/m-p/1907181#M59287 lenard777 2023-03-23T18:53:54Z https://community.arlo.com/t5/Arlo-Pro-2/Just-purchased-2-new-Pro-2-cameras/m-p/1907191#M59289 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/771004">@lenard777</a>&nbsp;wrote:<BR /> <P>I just purchased 2 new Arlo Pro2 cameras and should get 90 days of support from a human being. You will not even allow me to join these two new cameras to my Arlo network.</P> <HR /></BLOCKQUOTE> <P>FYI, this is a user-to-user forum, and not a customer support site.&nbsp; I don't work for Arlo.</P> <P>&nbsp;</P> <P>I am a bit surprised that you were able to buy new Pro 2 cameras, since Arlo stopped making them in December 2018.</P> <P>&nbsp;</P> <P>Can you confirm the model?&nbsp; Open the housing, and remove the battery - there will be a label inside.</P> <P>&nbsp;</P> <P>Also, how did you try to sync the camera to the base station?&nbsp;</P> <UL> <LI>Using the app?&nbsp;</LI> <LI>A PC browser?</LI> <LI>pressing sync on the camera and the base?</LI> </UL> Thu, 23 Mar 2023 19:42:30 GMT https://community.arlo.com/t5/Arlo-Pro-2/Just-purchased-2-new-Pro-2-cameras/m-p/1907191#M59289 StephenB 2023-03-23T19:42:30Z