topic Verification needed upon login in Arlo Pro 2

Verification needed upon login

Rotate1 — Thu, 16 Mar 2023 18:32:59 GMT

Put the app back on so I can arm the cameras-------I don't know what models they are I got them at home depot four years ago. I've given you enough to arm them again for me. let me open the app for my new Samsung a53 phone. Stop jerking me around You want the label on the camera's------???? I don't understand a Label for each message, what are you talking about?? What is a board????? I don't understand

Re: model number of what ?? I have two cameras

Rotate1 — Wed, 15 Mar 2023 23:23:55 GMT

Can I now log in and the app. will app will appear on my phone ??

Re: model number of what ?? I have two cameras

Rotate1 — Wed, 15 Mar 2023 23:44:07 GMT

Then let me log in------stop with verification needed. The arlo will not open. Your are putting my family in jeprody when you block my access to the two cameras. If you don't let me log in [with my new phone] I will let Home Depot know that Arlo is causing me a real problem. I want an answer-------these two cameras were not cheap.

Re: model number of what ?? I have two cameras

JamesC — Thu, 16 Mar 2023 18:32:34 GMT

Rotate1,

It sounds like you're being asked to authenticate your new mobile device when attempting to log in. This is normal behavior. For more information on two-step verification and how to set it up, see here: https://kb.arlo.com/000062288/What-is-two-step-verification-and-how-do-I-set-it-up

JamesC