topic Re: My Pro2 system is connected to my iMac , my iPhone can't locate VMB4000 base/hub in Arlo Pro 2

My Pro2 system is connected to my iMac , my iPhone can't locate VMB4000 base/hub

jacuba — Tue, 07 Mar 2023 16:50:13 GMT

My Arlo Pro2 system is up and running on my iMac. When I try to add it to my iPhone 13Pro app, it searches but does not find any devices. Do I need to reset or reinstall the base/hub from the beginning ?

Re: My Pro2 system is connected to my iMac , my iPhone can't locate VMB4000 base/hub

DannyBearAgain — Tue, 07 Mar 2023 21:21:39 GMT

The camera system communicates to the arlo account server which then is displayed on your app.

You can install the arlo app on a mobile device or access the my.arlo.com website with a browser.

Once the equipment is imported into your arlo account it does not require further importing if your wanting to use multiple mobile devices with the app. You will be limited to a single login session though as any other open login sessions get logged out.

You can use granted user sharing if you want extra login sessions.

Re: My Pro2 system is connected to my iMac , my iPhone can't locate VMB4000 base/hub

jacuba — Wed, 15 Mar 2023 16:57:27 GMT

I was logged in with my wife's account instead of mine. After I logged out and logged back in with my email and password I am no able to view my cameras.

Re: My Pro2 system is connected to my iMac , my iPhone can't locate VMB4000 base/hub

jacuba — Wed, 15 Mar 2023 17:01:34 GMT

Thanks for the reply. It was my error in that I was logged in to my wife's ARLO Acc by mistake. Once I logged out and logged back in with my account I was able to view my cameras.