topic Re: timeline feature not working in Arlo Pro 2

timeline feature not working

Arlouser2023 — Mon, 30 Jan 2023 17:46:45 GMT

CVR is not supported on this device.

The timeline feature first quit working on the tablet, then the phone and now the PC. Still getting charged every month.

Re: CVR

StephenB — Sat, 28 Jan 2023 22:54:04 GMT

@Arlouser2023 wrote:

CVR is not supported on this device.

Actually CVR is available for the Pro 2 (VMC4030P) per

https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it

So I am puzzled by this aspect.

Re: timeline feature not working

JamesC — Mon, 30 Jan 2023 17:47:48 GMT

Arlouser2023,

Is the camera powered and synced to a compatible base station/SmartHub as listed in the article linked above?

JamesC

Re: timeline feature not working

Cw86 — Tue, 14 Mar 2023 13:24:20 GMT

I am having the same issue. I have an active subscription and have been using the timeline feature. But was suddenly told that “CVR is not supported on this device”. The webcam is working and I can see the video stream. Please help - it is extremely important that the recording function is reliable - parents who are not at home rely on this function heavily.

Re: timeline feature not working

jguerdat — Tue, 14 Mar 2023 13:30:32 GMT

Does the camera have AC power and it's plugged in? Check the battery icon to verify that it has a lightning bolt through it.