topic Re: Can't add two cameras to 2nd login . in Arlo Pro 2

Can't add two cameras to 2nd login .

Joshben — Tue, 07 Mar 2023 21:35:52 GMT

I added a second person to my Arlo account. It went well. The problem is that the second person can only see two of the cameras (out of 4). I tried to add the devices for the second login, but it would not connect to the base station. I have had no problems with the main account. What am I doing wrong?

Re: Can't add two cameras to 2nd login .

DannyBearAgain — Wed, 08 Mar 2023 00:26:00 GMT

Can I suggest that you delete the granted user and reinvite them with the additional cameras selected.

Re: Can't add two cameras to 2nd login .

jguerdat — Wed, 08 Mar 2023 14:36:37 GMT

The base station can't be added to a guest account, just cameras. Is that the problem you're having? To be clear, the guest account has all cameras selected in Grant Access?

Re: Can't add two cameras to 2nd login .

StephenB — Wed, 08 Mar 2023 15:27:17 GMT

@Joshben wrote:

I tried to add the devices for the second login, but it would not connect to the base station. I have had no problems with the main account. What am I doing wrong?

Did you check that you shared all the cameras? You never add the cameras to the "friend" account.