topic Re: No pan or zoom in full screen mode in Arlo Pro 2

No pan or zoom in full screen mode

Joe-Pick — Sat, 14 Jan 2023 20:46:23 GMT

No pan or zoom in full screen mode! Works fine in small mode. I have 5 cameras, all are Pro 2's. they all act the same!

Re: No pan or zoom in full screen mode

DannyBearAgain — Sun, 15 Jan 2023 05:57:55 GMT

What mobile device, version OS and which arlo app version, feed or library experience.

Is this on live view or recordings or both?

Re: No pan or zoom in full screen mode

haljr — Mon, 13 Feb 2023 21:38:35 GMT

Version

4.1.1_2

Released

Feb 6, 2023

on pc only

Re: No pan or zoom in full screen mode

haljr — Mon, 13 Feb 2023 21:44:35 GMT

No pan or zoom in full screen mode! Works fine in small mode. I have 4 cameras, all are Pro 2's. they all act the same!

Pc win 10

Version

4.1.1_2

Released

Feb 6, 2023

Re: No pan or zoom in full screen mode

ShayneS — Fri, 24 Feb 2023 16:39:54 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: No pan or zoom in full screen mode

haljr — Mon, 06 Mar 2023 21:47:45 GMT

windows updated from 10 to 11

arlo Version 4.1.2_2 Released Feb 16, 2023

still no pan or zoom in full screen mode arlo pro 2 with 4-camera's

Re: No pan or zoom in full screen mode

ShayneS — Tue, 07 Mar 2023 00:16:46 GMT

The Development team is still investigating this issue, I will provide more info as soon as possible.

Re: No pan or zoom in full screen mode

ShayneS — Thu, 09 Mar 2023 18:06:07 GMT

Hi,

Did you happen to receive an email from Jeff on the Arlo Support team with instructions on applying a fix for the issue?

Thanks

Re: No pan or zoom in full screen mode

haljr — Thu, 09 Mar 2023 18:24:13 GMT

Per your instructions: Using Chrome?

Go to the 3-dot icon at the upper right of your Chrome and go to Settings.

Then click System and toggle off "Use hardware acceleration when available" then relaunch the browser.

Yes, thank you very much, That works !

Re: No pan or zoom in full screen mode

ShayneS — Thu, 09 Mar 2023 18:45:59 GMT

@haljr Thanks

Re: No pan or zoom in full screen mode

se61771 — Thu, 15 Jun 2023 14:32:59 GMT

I am having the same problem today.

Re: No pan or zoom in full screen mode

ShayneS — Fri, 16 Jun 2023 19:45:23 GMT

@se61771

Can you go to the browser's Settings->System and toggle off "use hardware acceleration when available" and test again.