https://community.arlo.com/t5/Arlo-Pro-2/prolong-time-being-on-hold/m-p/1903426#M58889 <P>I have loved having Arlo these past few years- but their plan changed and they are not as reliable and customer friendly as before. You cannot get any help without paying- and then after paying- you cannot speak to a live person. I have been on hold an hour and a half- waiting for an agent. This is absolutely horrible service- and i am terribly disappointed&nbsp; in this product. I am just sorry I put the money out in the first place- and should have gone with RING. How long am I suppose to wait to get help from an agent? I have been waiting one hour with one person ahead of me</P> Sat, 25 Feb 2023 04:45:42 GMT sharrielynn 2023-02-25T04:45:42Z https://community.arlo.com/t5/Arlo-Pro-2/prolong-time-being-on-hold/m-p/1903426#M58889 <P>I have loved having Arlo these past few years- but their plan changed and they are not as reliable and customer friendly as before. You cannot get any help without paying- and then after paying- you cannot speak to a live person. I have been on hold an hour and a half- waiting for an agent. This is absolutely horrible service- and i am terribly disappointed&nbsp; in this product. I am just sorry I put the money out in the first place- and should have gone with RING. How long am I suppose to wait to get help from an agent? I have been waiting one hour with one person ahead of me</P> Sat, 25 Feb 2023 04:45:42 GMT https://community.arlo.com/t5/Arlo-Pro-2/prolong-time-being-on-hold/m-p/1903426#M58889 sharrielynn 2023-02-25T04:45:42Z https://community.arlo.com/t5/Arlo-Pro-2/prolong-time-being-on-hold/m-p/1903839#M58918 <P>Hi <SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/902168">@sharrielynn</a></SPAN>&nbsp;</STRONG></SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Are you still experiencing an issue with your device?&nbsp;</STRONG></SPAN></P> Mon, 27 Feb 2023 23:32:31 GMT https://community.arlo.com/t5/Arlo-Pro-2/prolong-time-being-on-hold/m-p/1903839#M58918 ShayneS 2023-02-27T23:32:31Z