topic Re: VMC 4030P, no EOL email received in Arlo Pro 2

VMC 4030P, no EOL email received

lmac1970 — Fri, 24 Feb 2023 06:20:08 GMT

Like many others, I never received an email notifying of EOL for my 5 Arlo Pro 2 cameras. After searching, I see there is an upgrade offer. When I enter my email, I get the following message: "We’re sorry, based on the email address provided, you are not eligible for the EOL offer." I use that email to log into the app on my phone and on the PC website as well. My email is registered with Arlo and I shouldn't be getting this message. Please help. Thank you.

Re: VMC 4030P, no EOL email received

DannyBearAgain — Fri, 24 Feb 2023 07:41:49 GMT

The arlo pro2 cameras have a 12 month life extension to 2025. The 7days free cloud storage is no longer impacted.

Re: VMC 4030P, no EOL email received

StephenB — Fri, 24 Feb 2023 11:29:40 GMT

@lmac1970 wrote:

When I enter my email, I get the following message: "We’re sorry, based on the email address provided, you are not eligible for the EOL offer."

The offer is limited to folks in the US.

@lmac1970 wrote:

Like many others, I never received an email notifying of EOL for my 5 Arlo Pro 2 cameras.

The most likely reason is that you opted out of Arlo emails in your account profile.