topic Re: camera not recording in Arlo Pro 2

camera not recording

skat25 — Wed, 15 Feb 2023 18:05:53 GMT

I have four Arlo Pro 2 cameras. They all record just fine except the spotlight camera which is also Pro 2. It was recording just fine last week, but when I recharged it and put it back in its spot it is no longer recording now.

Re: camera not recording

StephenB — Wed, 15 Feb 2023 18:15:47 GMT

@skat25 wrote:

I have four Arlo Pro 2 cameras. They all record just fine except the spotlight camera which is also Pro 2. It was recording just fine last week, but when I recharged it and put it back in its spot it is no longer recording now.

Does it livestream?

If so, can you make a manual recording?

Re: camera not recording

skat25 — Thu, 16 Feb 2023 16:58:20 GMT

Yes, it does live stream. I do not see where I can make a manual recording. No option I can see that will do that

Re: camera not recording

StephenB — Fri, 17 Feb 2023 01:00:38 GMT

@skat25 wrote:

I do not see where I can make a manual recording.

You should see a record control when you start the livestream. After the stream starts, you'll see a circle with a dot inside right under the stop control. Touch that, and it will start recording.

If you see no controls, then just touch the video image and they should show up.

Re: camera not recording

Monx — Sat, 18 Feb 2023 03:55:07 GMT

I'm having the same issue (although with a regular Arlo Pro 2 not the spotlight one).

I've tried resetting the base station
Tried turning the camera off/on
Tried disarming all devices and re-arming
It's plugged in (not on battery)
It works in live view and when I record from live view it adds the recording to my library but it doesn't appear to record/add the recordings to library for regular motion detections
All firmware is updated
My other two cameras work fine and add their recordings to library, it's just this one that has stopped for some reason

Re: camera not recording

StephenB — Sat, 18 Feb 2023 12:17:54 GMT

@Monx wrote:

My other two cameras work fine and add their recordings to library, it's just this one that has stopped for some reason

Try running the motion detection test

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

It's possible the passive infrared (PIR) sensor has failed.

It'd also be useful to see if distance is a factor - possibly motion is detected at short range, but not farther away. You might need to take the camera down to test this.

Re: camera not recording

DannyBearAgain — Sun, 19 Feb 2023 21:24:39 GMT

I generally find that I need to reset the pro2 cameras after changing the battery.

You need to remain on the ladder and pull the battery again for 10sec to get the PIR sensor to start working again.

Firmware bugs that never get fixed is the issue.

A bug is only a bug if the customer refuses to pay.

Re: camera not recording

Monx — Tue, 28 Feb 2023 22:55:51 GMT

Just to follow up on this, I didn't get a chance to try any of the suggested fixes but my camera randomly started working and recording to the library again. * shrugs *