topic Re: Cannot view videos on phone, but OK on Desktop in Arlo Pro 2

Cannot view videos on phone, but OK on Desktop

larryc5a — Mon, 13 Feb 2023 18:38:25 GMT

I have always been able to view my Arlo 2 Pro cameras on my desktop computer using the address Arlo Web Portal|Smart Home Security but when I log in and try from my phone, it says I need a subscription and won't show me any camera videos. I bought the 5 camera system about 4 years ago and everything works fine from my desktop. I can log in, view, download videos, etc. but not from my phone. What am I doing wrong?

Re: Cannot view videos on phone, but OK on Desktop

StephenB — Mon, 13 Feb 2023 19:17:03 GMT

Are you using the same email address/password on the phone as you are using on the desktop?

Re: Cannot view videos on phone, but OK on Desktop

larryc5a — Tue, 14 Feb 2023 00:18:12 GMT

Yes, I double checked it....same email address and password both for this desktop, my Samsung smart phone and also for this Arlo Community board. Everything works fine on the desktop but Arlo says I need a subscription to get into my system and see camera videos on my phone.

Re: Cannot view videos on phone, but OK on Desktop

StephenB — Tue, 14 Feb 2023 11:47:56 GMT

@larryc5a wrote:

Everything works fine on the desktop but Arlo says I need a subscription to get into my system and see camera videos on my phone.

Can you livestream the cameras from the app? My guess is no, but it would be good to know for sure.

Re: Cannot view videos on phone, but OK on Desktop

larryc5a — Mon, 20 Feb 2023 07:35:09 GMT

You pointed me in the right direction. My problem was I had never installed the latest Arlo Secure app. After doing that I can see all cameras via the app. Thanks!