topic Re: Clear all notifications on Android opens Arlo app in Arlo Pro 2

Clear all notifications on Android opens Arlo app

debugger919 — Mon, 12 Dec 2022 20:18:16 GMT

When I press "CLEAR ALL" notifications, the Arlo Secure app would open and requires me to login, this did not happen before, please fix it, very annoying.

Android 12

App version 4.0.2.1_28506

Released 12/09/22

Re: Clear all notifications on Android opens Arlo app

ShayneS — Thu, 15 Dec 2022 19:58:17 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Clear all notifications on Android opens Arlo app

debugger919 — Fri, 16 Dec 2022 21:54:24 GMT

I tried to force close the app and re-open it, haven't tried to uninstall the app as I'm afraid of losing all the existing settings.

Re: Clear all notifications on Android opens Arlo app

ShayneS — Sat, 17 Dec 2022 00:28:52 GMT

@debugger919

You shouldn't lose any settings by removing and re-installing the app. I have done it many times.

Re: Clear all notifications on Android opens Arlo app

debugger919 — Sat, 17 Dec 2022 16:36:05 GMT

I uninstalled and reinstalled the app, and this is still happening.

Re: Clear all notifications on Android opens Arlo app

ShayneS — Sat, 17 Dec 2022 20:13:46 GMT

Do you happen to have a screen recording/video of the issue. You can find instructions to achieve this here: https://support.google.com/android/answer/9075928?hl=en

Re: Clear all notifications on Android opens Arlo app

debugger919 — Tue, 20 Dec 2022 02:17:59 GMT

where should I send the video to?

Re: Clear all notifications on Android opens Arlo app

StephenB — Tue, 20 Dec 2022 11:58:42 GMT

@debugger919 wrote:

where should I send the video to?

You can put it into cloud storage (icloud, google drive, onedrive, dropbox,...).

Then post a download link here if you are willing to make it public. Or send a PM (private message) to @ShayneS with the link if you want to keep it private. Click on the envelope icon in the upper right of the forum page to send a PM.

Re: Clear all notifications on Android opens Arlo app

NancyS24 — Mon, 09 Jan 2023 21:40:00 GMT

I am having the same problem on my Android phone. It started after the last update when the logo changed. The Arlo app opens any time I do "clear all" for notifications. There is no way to take a screen shot of it or whatever.

Re: Clear all notifications on Android opens Arlo app

NancyS24 — Mon, 09 Jan 2023 21:41:42 GMT

Except mine does not make me log in again, it just opens the app.

Re: Clear all notifications on Android opens Arlo app

ShayneS — Wed, 11 Jan 2023 01:59:06 GMT

@NancyS24

Are you able to use this method Record your phone screen

Swipe down twice from the top of your screen.
Tap Screen record .
- You might need to swipe right to find it.
- If it's not there, tap Edit and drag Screen record to your Quick Settings.
Choose what you want to record and tap Start. The recording begins after the countdown.
To stop recording, swipe down from the top of the screen and tap the Screen recorder notification .

Find screen recordings

Open your phone's Photos app .
Tap Library Movies.

Re: Clear all notifications on Android opens Arlo app

alikhad — Mon, 23 Jan 2023 01:26:47 GMT

I'm having the same issue since the last update. When I try to clear the notification (swipe down, then swipe left) as you would with any other notification, it opens the Arlo app (no login required). I'm in Andriod.

Re: Clear all notifications on Android opens Arlo app

jguerdat — Mon, 23 Jan 2023 14:12:48 GMT

Swipe down to get to the notification, right? I then swipe right to clear it - never tried left.

Re: Clear all notifications on Android opens Arlo app

alikhad — Mon, 23 Jan 2023 18:23:08 GMT

I confirmed it doesn't matter if you swipe left or right with any notification, it clears it either way. Not the Arlo notifications though. I find that it doesn't always open the Arlo app when clearing notifications, but even the times that it doesn't open the app, the screen goes white like as if it's trying to open it but doesn't.

Any fixes for this coming?

Re: Clear all notifications on Android opens Arlo app

ShayneS — Mon, 06 Feb 2023 22:53:27 GMT

@debugger919

Does this occur on the latest version of the Arlo app v4.1?

Re: Clear all notifications on Android opens Arlo app

debugger919 — Tue, 07 Feb 2023 00:19:08 GMT

This is the version I have:

4.1.0_28513

Re: Clear all notifications on Android opens Arlo app

alikhad — Tue, 07 Feb 2023 12:12:08 GMT

I also have version 4.1.0_28513. No other updates are available.

Re: Clear all notifications on Android opens Arlo app

ShayneS — Wed, 08 Feb 2023 18:00:10 GMT

Just double checking, Are we still experiencing this issue with version v.1?

Thanks

Re: Clear all notifications on Android opens Arlo app

debugger919 — Wed, 08 Feb 2023 20:49:34 GMT

Yes still happening in 4.1.1_28514

Re: Clear all notifications on Android opens Arlo app

alikhad — Thu, 09 Feb 2023 14:18:00 GMT

Mine seems to have stopped doing it and is now working normally. I will continue to monitor and will report back if it returns. Thank you.