topic Re: Connecting base station to FIOS Extender E3200 in Arlo Pro 2

Connecting base station to FIOS Extender E3200

Rtrtrt — Wed, 01 Feb 2023 00:59:43 GMT

We just upgraded our router today - the new router is in the basement, the bedroom has the extender and the 2 base #stations are connected to the extender via Ethernet/LAN. The#base station middle LED is off which means it’s not connected to the internet. All my other devices (laptop/phone/iPads/Alexa/nest/tv) are working fine but my Arlo base is not connected. The first LED and third LED on the base station is green. I have unplugged, restarted etc. But nothing is working. Please help!

Re: Connecting base station to FIOS Extender E3200

DannyBearAgain — Wed, 01 Feb 2023 04:18:01 GMT

If the middle led shows amber it means the internet is missing, if the led shows off then the base is not connected to the router.

When you changed the router did you also reconfigure the wifi extender to use the new wifi ssid with the new password?

Re: Connecting base station to FIOS Extender E3200

jguerdat — Wed, 01 Feb 2023 15:27:48 GMT

If you plug the bases into the router itself, does it work?

Re: Connecting base station to FIOS Extender E3200

StephenB — Wed, 01 Feb 2023 15:30:02 GMT

@jguerdat wrote:

If you plug the bases into the router itself, does it work?

Also, if you happen to have an ethernet switch, try putting that between the extender and one of the bases.

Re: Connecting base station to FIOS Extender E3200

Rtrtrt — Thu, 02 Feb 2023 00:38:20 GMT

There was no extender before. It used to directly connect to router. Then we got new router and extender. Verizon FIOS folks configured the extender with router - everything else at home is working like I said, except Arlo. ☹️

Re: Connecting base station to FIOS Extender E3200

DannyBearAgain — Thu, 02 Feb 2023 02:04:49 GMT

Have you tried power cycling the base station?

The next step would be to eliminate the wifi extender as the cause.

As @jguerdat suggests plug base Ethernet cable directly to the router.

If the base starts working then the wifi extender is likely the issue. Test by plugging in a pc or laptop configured to use Ethernet port on the extender to prove it’s working.

If you prove that the wifi extender is working then as @StephenB suggested try the network switch.

If the base doesn’t work directly plugged into the router then it is likely an issue with the new isp you changed to.

Re: Connecting base station to FIOS Extender E3200

StephenB — Thu, 02 Feb 2023 03:22:00 GMT

@DannyBearAgain wrote:

If you prove that the wifi extender is working then as @StephenB suggested try the network switch.

Another thing you could try is connecting another ethernet device to the extender. For instance, if you have a laptop with an ethernet port, try connecting the PC to the same extender port, and disable the PC wifi. Then see if you can reach the internet.