topic Re: Update in Arlo Pro 2

Cameras freezing

Jpay — Tue, 31 Jan 2023 17:58:58 GMT

I still use a base station with my Pro 2 & 3 cameras. Lately they have been timing out or freezing up so I called in and received a call back from tech support who told me that my cameras and base need to be updated but for him to do that I will have to pay him $279. This is appalling. What am I paying monthly for if I have to pay for updates just to keep using the cameras that already cost a lot of money. Has anyone encountered this?

Re: Update

StephenB — Sat, 28 Jan 2023 00:48:48 GMT

@Jpay wrote:

I called in and received a call back from tech support who told me that my cameras and base need to be updated but for him to do that I will have to pay him $279. This is appalling.

You reached a scam support site- likely you googled for a phone number.

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

You need to use the support area in the app to reach Arlo support.

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If you have a subscription, you will see a phone option there.

Re: Update

DannyBearAgain — Sat, 28 Jan 2023 00:51:04 GMT

It is likely you connected a scammer, arlo customer support is contactable via the support option in the arlo app.

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams